Jessabel F.

I am currently working as a Software Technician for a huge software company whose name I'm not allowed to mention. Almost every computer in the world uses this company's operating system. Anyway, I work with different people everyday fixing software problems and providing information to users that I find are necessary for them to optimize their software and improve the hardware components of the computer. I've worked for a publishing company based in the United States of America with markets in the United Kingdom, Australia and New Zealand and this company not only caters to authors from these countries, they also cater to authors from all over Europe, South Africa, Asia, etc. My profession deals with authors and the publication processes and requirements first hand so I know how things go in the industry from the materials(manuscripts, data entry, copyediting, content review, etc.), production and operations to marketing the published book. I have also worked for a world-renowned computer manufacturer as a technician so I know computers, hardware and software-wise. I spent a year and a half working as a Retention Specialist with a VOIP company. The job wasn't just to retain the customer's account but to settle issues they've been having with the service. Aside from that, we also handle customer service and billing concerns so pretty much everything, except the technical aspects. Also, I've had experience in Market Research and Surveys. I am here to offer excellent and professional service to employers and clients in need of it. I can deliver what is needed and provide quality, if not excellent, results.