Jameson M.

OBJECTIVE To work in an environment where learning is a continuous process, where my leadership, planning, and decision-making skills will be of great use and where economic benefits are attractive and reasonable. WORK EXPERIENCE CONVERGYS Incorporated I3 Building, Asia town, IT Park, Apas Lahug, Cebu City TEAM LEADER- TRAINEE November 2009- Present Specific roles, functions and responsibilities include, but not limited to: Provide quality coaching and mentoring to agents to meet specific metrics and provides performance monitoring for continuous improvement.