Strict Implementation of Company Policy and Guidelines
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Acting Site Recruitment Head
dez. 2010 - abr. 2012 (1 ano, 4 meses)
a) Oversaw and manage the recruitment team in Manila, including all 3 primary functions (sourcing / talent acquisition / data management), plus people skills development and background verification - on a daily basis
b) Periodically plan sourcing needs / manpower delivery /profiling with various department heads on an agreed timetable
c) Ensure timely delivery of resources (associates and non-associates) ; create internal job postings; manage seat allocation
d) Manage site end to end recruitment activi
Chief Operating Officer
jun. 2010 - dez. 2010 (6 meses, 1 dia)
a) Managed the daily operations of the whole site, including all accounts (small, medium and large accounts) with both voice and non-voice queues, sales and customer service, tech support, email, chat, and all back office work functions, all departments including HR & Recruitment, Quality, Training, IT, Facilities, Accounting & Payroll, Workforce, Client Management aside from Operations.
b) Corporate Core Competencies - First Contact Resolution, Exceed Client / Sales Expectations, Site Profitabi
ago. 2007 - mai. 2010 (2 anos, 9 meses)
a) Managed the dailly operations of the whole site, including the whole B2B operations of 2 internal clients, with both voice and non-voice queues, sales and customer service, website team, email, chat, and all back office work functions like trouble tickets, vending, etc. Also oversaw IT, facilities, inventory, quality, financial and workforce management. The account is 1100+ manpower all in all but highly diverse in nature with different organizational heads.
Masters in Business Administration Major in Entrepreneurship
1998 - 2002
Our Lady of Fatima University, 1991 - 1996
Life Insurance Underwriter
Life Insurance Commission
Real Estate Broker
Art of War
Barnes & Noble
The Art of War is one of the oldest and most successful books on military strategy in the world. It has been the most famous and influential of China's Seven Military Classics: "for the last two thousand years it remained the most important military treatise in Asia, where even the common people knew it by name." It has had an influence on Eastern military thinking, business tactics, and beyond.