Jonas S.

CURRICULUM VITAE PERSONAL INFORMATION Name JONAS SARUNAS Address - Telephone - E-mail - Nationality Lithuanian Sex Male Family status Single Date of birth November 7, 1976 WORK EXPERIENCE • Occupation or position held Technical Director • Dates (from – to) November, 2003– October, 2005 Contact persons: Mrs. Aiste Gavriloviene, General Director Mr. Juozas Petraitis, Marketing Director • Type of business or sector Telecommunications, premium rate line operator, call-center (based on Intel-Dialogic boards and Alcatel 4400 PBX), management of phone calls, ACD, IVR solutions, premium line services, telemarketing. Mobile technologies - SMS, MMS premium rate services. • Area within the company IT Department • Main activities and responsibilities Prepared technical requirements for contracts. Managed development projects. Project quality control. Operated call-center. Implemented new technologies and standards. Trained customer staff on call-center and mobile technologies (SMS, MMS premium rate services). • Achievements In short time, UAB Desimt Balu powerfully entered premium rate market with wide range of premium rate line services. We took large share of the market in short time. The company introduced many call-center and mobile premium rate services that allowed our customers to do their business in new fashion using new technologies. This was established using sophisticated systems that were developed by strong team and were adapted to the business by my colleagues and myself. The core of our success is strong management and control of business processes related to call-center and mobile technology. • Project Title Interactive Voice Response (IVR) services • Description IVR games, IVR dating lines, IVR employee monitoring system, IVR information services. • Project Title Telemarketing module • Description Development of telemarketing system. • Project Title SMS Gateway & Call-Center interface • Description Development of the interface between SMS Gateway and Call-Center. This interface allowed to exchange information between these systems and to enhance their functionality. • Project Title SMS Services on TV channels • Description Implementation of interactive SMS chat services on TV channels using Textus Air, Textus SMS Voting, Textus Editor and Textus Action software with video signal processing boards ([login to view URL]). • Occupation or position held Developer • Dates (from – to) January, 2000 – November, 2003 • Type of business or sector Telecommunications, premium rate line operator, call-center (based on Intel-Dialogic boards and Alcatel 4400 PBX), management of phone calls, ACD, IVR solutions, premium line services, telemarketing. Mobile technologies - SMS, MMS premium rate services. • Area within the company IT Department • Main activities and responsibilities Developed and maintained call control system (based on Intel-Dialogic boards) and associated modules. Developed IVR services and additional modules. Developed and maintained call billing system. Developed and maintained additional software used by the company. • Achievements That wouldn’t be possible without good management of projects, OOP related development and clearly formulated requirements of the company. The key to our success is good understanding between members of team, clear description of each member’s actions in the company. Working at this position I had capability to get knowledge about Intel-Dialogic hardware and software development SDKs and other telephony related products ([login to view URL]), get knowledge about project’s management, get possibility to develop software using first class languages and technologies. • Project Title Call Management System (CMS) • Description CMS based on Intel-Dialogic hardware and Parity’s ActiveX SDK (Vbocx.ocx v.5.2) performs call handling and management. It has many features like Automated Secretary, ACD (automated call distribution), voice mail, messaging subsystem, sophisticated call routing algorithms (dynamic call routing), call forwarding engine. • Technologies Visual Basic 6, VB6 + WIN32API, Multithreading; ADO, SQL, MS Access, MSDE, MS SQL Server; ActiveX controls, ActiveX EXE, ActiveX DLL, COM; Socket, Intranet, TCP-IP, COMM; SMTP, POP3, FTP, SNMP. • Project Title CDR - Call Billing System (CBS) • Description CDR – Call Details Record. CBS is system that uses RS-232 connection (COMM programming) to accept data about executed calls from PBX. CBS is connected to PBX and dynamically builds call databases. Using CBS is possible to create various reports and analysis about executed calls. • Technologies Visual Basic 6, VB6 + WIN32API, Multithreading; ADO, SQL, MS Access, MSDE, MS SQL Server; ActiveX, DLL, COM; Socket, Intranet, TCP/IP, RS-232, COMM programming, MS Excel, VBA, and ADO programming. .NET framework, ASP.NET, [login to view URL], VB.NET , PHP. IIS, Apache; Winsock programming. • Project Title Interactive Voice Response (IVR) services • Description IVR information services (questionnaires, ads, dating lines, website access control, voting and many others). • Project Title SMS Gateway development • Description A research was made regard to mobile technologies: SMS Gateway, MMS Gateway. One of the targets was to create interface for call-center enabling it to receive and send SMS messages through mobile networks. EDUCATION • Title of qualification awarded Master’s Degree in Informatics • Dates (from – to) June 21, 2001 – June 26, 2003 • Name and type of organization providing education Vytautas Magnus University • Field of study Applied Computer Science • Final project title Recognition of twelve separately pronounced Lithuanian words using cepstral coefficients • Mark 9 (out of 10) • Title of qualification awarded Bachelor’s Degree in Informatics • Dates (from – to) June, 1995 – June 21, 2001 • Name and type of organization providing education Vytautas Magnus University • Field of study Applied Computer Science • Final project title Information agency call-center management software • Mark 10 (out of 10) • Title of qualification awarded Secondary Education • Dates (from – to) September, 1984 – June 22, 1995 • Name and type of organization providing education Ziburio High School • Exams average mark 8.8 (out of 10) • Average mark 9.5 (out of 10) DEVELOPMENT EXPERIENCE • Operating Systems Windows 95/98/NT 4.0/2000/XP; Basic knowledge of Linux and Unix. • Languages Visual Basic 6 (Visual Studio 6), C++ (Visual Studio 6) (basic knowledge), VBA, ASP, PHP, Java Script, VB Script, Pascal, Delphi, Familiar with assembler. .NET technology - .NET Framework, VB.NET, ASP.NET, [login to view URL] • Web server Apache, IIS. • Technologies ActiveX, ActiveX DLL, ActiveX EXE, COM, OLE. DAO, ADO. • Relational databases MS Access, MSDE, MS SQL Server, MySql; • Network technologies Client-Server, Socket programming. • Project management technologies UML (Rational Rose, MagicDraw UML). • Other technologies Speech recognition and TTS technologies. PERSONAL SKILLS AND COMPETENCES MOTHER TONGUE Lithuanian OTHER LANGUAGES RUSSIAN ENGLISH GERMAN POLISH • Reading skills EXCELLENT GOOD BASIC BASIC • Writing skills EXCELLENT GOOD BASIC BASIC • Verbal skills EXCELLENT GOOD BASIC BASIC SOCIAL SKILLS AND COMPETENCES Living and working with other people, in multicultural environments, in positions where communication is important and situations where teamwork is essential June – September, 1998, 1999 Student exchange program Work & Travel USA. May – November, 1997 Student exchange program in the United Kingdom. 1993-1995 Member of the chemistry coterie at the school. DRIVING LICENCE Driving license, 8 years experience.