Imagem de perfil de joshlinsey
Bandeira de Philippines San Juan City, Philippines
Membro desde 8 de agosto de 2017
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Quality-driven Customer Support Specialist, has a very keen eye to detail, has a 7-year experience working in the BPO industry which includes working as a Level 2 Broadband Escalation Support for Telstra, a leading internet company in Australia, a Technical Analyst for Dell UK and an IT Service Desk for Novartis Pharmaceuticals. Provides top-of-the-line customer service that strictly focuses in a "customer-first" attitude. Provides a wide array of support to multiple types of customers that focuses in providing resolution in a timely manner with accuracy and precision. Has a strong technical background in, but not limited to: Hardware and software troubleshooting, OS installation, internet installation and troubleshooting, e-mail support, chat support via Lync and Skype, voice support, managing tickets with designated SLAs, networking issues, managing Active Directories and monitoring system-wide outages.
$7 USD/hr
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