Imagem de perfil de kamranabbasivw
@kamranabbasivw
Bandeira de Pakistan Rawalpindi, Pakistan
Membro desde 10 de abril de 2005
0 Recomendações

kamranabbasivw

On-line Offline
oo Manage the processing of incoming requests to the Service Desk to ensure courteous, timely and effective resolution of end user issues. o Performs staff scheduling to ensure Help Desk coverage during normal business hours and after hour support. o Provide technical support to end users. o Oversee development and communication of help sheets, usage guides and FAQs for end users. o Act as escalation point for all requests and incidents. o Develop strategies for improvement on help desk. o Ensure appropriate training initiatives for staff. o Conduct research on emerging products, services, protocols and standards in support of service desk technology procurement and development efforts. o Track and analyze trends in Help Desk requests and generate statistical reports. o Manage the overall desk activities and IT staff all offices. o Solves problems and makes decisions relative to Help Desk responsibilities.
$6 Dólares/hora
49 comentários
5.3
  • 88%Trabalhos concluídos
  • 100%No Orçamento
  • 100%Pontualmente
  • 38%Taxa de Recontratação

Portfólio

Comentários recentes

Experiência

System Engineer

Dec 2005 - Mar 2007 (1 year)

Troubleshoot LAN/WAN issues. Managing active directory,exchange server and SQL server

Educação

BSCS

2000 - 2004 (4 years)

Qualificações

CCNA (2009)

cisco

cisco certified network associate

Symantec Netbackup 7.1 (2011)

Symantec

i have done symantec netbackup 7.1 training and certification

Enterprise vault 9.0 for exchange server (2011)

symentec

Publicações

Computer Networks and Transmission Media

Types of Networks, topologies, centralized and distributed networks, LAN, WAN, MAN, Broadcast Vs Point to Point networks, Overview of wireless networks, Internet. Network design issues, layered architecture, interfaces and services, service primitives and relationships of services to protocols.

Certificações

  • US English Level 1
    88%

Verificações

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