Imagem de perfil de kamranabbasivw
Bandeira de Pakistan Rawalpindi, Pakistan
Membro desde 10 de abril de 2005
0 Recomendações


On-line Offline
oo Manage the processing of incoming requests to the Service Desk to ensure courteous, timely and effective resolution of end user issues. o Performs staff scheduling to ensure Help Desk coverage during normal business hours and after hour support. o Provide technical support to end users. o Oversee development and communication of help sheets, usage guides and FAQs for end users. o Act as escalation point for all requests and incidents. o Develop strategies for improvement on help desk. o Ensure appropriate training initiatives for staff. o Conduct research on emerging products, services, protocols and standards in support of service desk technology procurement and development efforts. o Track and analyze trends in Help Desk requests and generate statistical reports. o Manage the overall desk activities and IT staff all offices. o Solves problems and makes decisions relative to Help Desk responsibilities.
$6 USD/hr
49 comentários
  • 88%Trabalhos concluídos
  • 100%No Orçamento
  • 100%Pontualmente
  • 38%Taxa de Recontratação


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System Engineer

Dec 2005 - Mar 2007 (1 year)

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cisco certified network associate

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  • US English Level 1


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