Kanishkfusion

Giving a brief snapshot of our company we are a decade old BPO solutions provider with our Head quarters in Montreal, Canada. We have 10 delivery centers across Canada (5), India (4) and Philippines (1) providing end to end call center solution to our clients spread across NA, EMEA and Australia. We support, English, Spanish, French, German, Finnish, Cantonese and Mandarin. In terms of services we provide: 24/7 Inbound Service: Ø Inbound Call Answering Ø Customer Service Ø Virtual Assistant & Help Desk Support Ø Tech Support Tier 1, Tier 2 Ø Seasonal Call Spikes and Overload volume Ø After office services Ø Complaint & Query and Customer Retention Sales: Ø Inbound Sales Ø Cross Sell & Up Sell Ø Promotional offers & Sales Announcements Ø Telesales & Lead generation Outbound Service: Ø Customer Satisfaction Survey & Feedback Ø Fundraising Ø Outbound Market Research & Survey Ø Data Verification Calls and Customer feedback Ø Third Party Verification Calls Ø Database Updating and email append Ø Recovery Calls Back Office Support: Ø Order Tracking & Returns Processing Ø Service Delivery Ø Order Fulfillment Ø Billing & Email Support Ø Business Transcription Others: Ø Studio Services Ø Print Services Ø Fulfillment Services