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$7 USD / hora
Bandeira do(a) PHILIPPINES
batangas, philippines
$7 USD / hora
No momento são 6:57 PM aqui
Entrou no Freelancer em julho 5, 2018
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Karmella T.


0,0 (0 avaliações)
$7 USD / hora
Bandeira do(a) PHILIPPINES
batangas, philippines
$7 USD / hora
Trabalhos Concluídos
Não se aplica
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Virtual Dental Assistant

I am a Dental Virtual Assistant/Claim Assistant with experience in Open Dental, Eagle Soft, Dentrix, Dentrix Ascend. My duties as a VA are to submit and check the status of all pre-estimate and claims, organize and track approved pre-determinations, verify patient’s eligibility and benefits through phone and insurance portals, check payment status, submit daily and weekly reports, provider credentialing, aged claims, etc. My previous roles were Dental and Vision Trainer, Dental Subject Matter Expert, and Customer Service Representative. Here are some of my skills that I have developed so far: 1. Patience in handling customers and agents. 2. A dynamic, humble and self-motivated individual with challenging work experiences. 3. I am a versatile, innovative trainer with strength in training, coaching and career development. 4. Excellent interpersonal and communication skills. 5. Proven mentoring, leadership and organizational qualities. 6. Good technical writing abilities and knowledge of adult learning theory and best practices. 7. High energy trainer and creative facilitator, skilled in guiding learners through engaging, breakthrough learning opportunities. 8. Excellent documentation and time management skills. 9. Good public relation skills in interaction with local and foreign counterparts. 10. Solid experience with Microsoft applications such as PowerPoint, Excel, Word, Outlook and Visio.
Freelancer Data Entry Clerks Philippines

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Mudanças salvas
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Learning and Leadership Development Trainer

TeleTech Customer Care Management Philippines Inc.
jun. 2013 - jul. 2017 (4 anos, 1 mês)
Responsible for the facilitation of new hire classes, as well as all applicable client training. Prepare, monitor, update and share training reports. Respond to all customer (internal/external) requests within the established time frames. Maintain a positive, respectful and caring attitude when working with others. Communicate problems clearly and reassures customers that issues will be resolved quickly and delivers with minimal long-term impact.

Subject Matter Expert

TeleTech Customer Care Management Philippines Inc.
fev. 2012 - mai. 2013 (1 ano, 3 meses)
Subject Matter Expert for Healthcare account (Dental and Vision). Received questions thru chat and calls from frontline agents. Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan documents/certificates). Participate in team meetings and provide coaching to the team’s bottom performers.

Customer Service Representative

TeleTech Customer Care Management Philippines Inc.
fev. 2009 - jan. 2012 (2 anos, 11 meses)
Respond to and resolve on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, and claims of their patients Assist customers in navigating Healthcare’s dedicated website and encourage and reassure them to become self-sufficient. Own problem through a resolution on behalf of the provider in real time or through comprehensive and timely follow-up with the member.


Bachelor of Science in Hotel and Restaurant Management

Lyceum of the Philippines University, Philippines 2002 - 2008
(6 anos)

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Data Entry 1 Call Center 1 Training Customer Support Insurance

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