Motivated, personable business professional successful with a 16-year track record of successful IT experience in many different forms. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports and various other tasks meeting stringent banking, transportation, and insurance guidelines.
Flexible and versatile â€“ able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
* Project Management
* Report Preparation
* Written Correspondence
* General Office Skills
* Eye for Design
* Customer Service
* Technical Writing
* Marketing & Sales
* Help Desk
* Front-Office Operations
* Professional Presentations
Five Points ICT
Responsibilities include implementation, various operations tasks, technical support, quality assurance testing, customer support, email campaigns, and operations documentation.
Integrity Nutraceutical- (Through Express Staffing)
Spring Hill, TN
Purchasing Department Admin
Responsibilities include running weekly and daily reports, following up with vendors, scanning, invoicing, filing claims, researching, and working with other departments.
Freelance graphic design shop providing Web sites, offset printing, digital printing, Flash animation, advertising design, email campaigns, database development, Internet marketing and media management.
Business Systems Analyst
Responsibilities included requirements gathering, managing issues, maintaining existing application, managing rewrite of existing application, and handling help desk tickets belonging to my group. Writing and running SQL queries to provide client with reports. Worked closely with the EDI team to setup and troubleshoot new/existing clients for B2B communication. I also assisted the EDI team with an upgrade of our existing EDI transactions to be rewritten from PROEDI to XML transactions.
02/2008 - 10/2008
Automated License Systems
Oracle Data Analyst
Responsibilities include producing custom reports, extracting data based on ad hoc requests, provide support for data research needs from internal customers and handle daily update/change requests from users. Ran scripts and/or stored procedures on demand by utilizing Unix/Linux. Uploaded existing data from XML files into new database structures for newly signed states.
10/2004 - 02/2008
Automated License Systems
Web Software Designer/ Business Analyst
Responsible for managing new web products from requirement to implementation, including writing design documentation, creating the interface, and working with the development team. Served as a liaison between our business customers (state licensing departments) and the development area to document and assist with implementation of new products or modifications to existing products. Responsible for designing and maintaining the automated imaging application used to keep a copy of all documents on file.
6/2000 - 10/2004
Sr. Analyst, IT Business Consulting & Analysis
Conduct business process analysis, needs assessments, and preliminary cost/benefits assessments to align IT solutions with business initiatives for internal customers and field agents. Serve as a liaison between business customers and systems area for development and implementation of new business processes or modifications to existing processes. Provide technical assistance to customers in resolving business problems. Train Customers on report generation, procedures, and systems changes. Develop, publish, and distribute user guides, training manuals and process-related workflow documentation. Guide and advise less-experienced staff. Develop and maintain Web Interfaces using R5 Lotus Notes, Domino Designer, Dreamweaver, Flash, and various forms of multimedia.
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