Leonard A.

Technical support and consumer care expert with more than ten years of experience in successfully identifying and resolving complex technical issues with various hand-held devices, software programs, and PC configurations. A flare and a specialty for customer service as it relates to information technology. A team player acknowledged as a “Total Quality Customer Service Professional.” Demonstrated strengths include: technical support, problem-solving and troubleshooting, handling escalated calls and inquiries, and the planning and implementation of proactive procedures and systems to resolve existing issues and prevent future issues. Experiential ability to supervise, train, coach and educate. Interfaces with ease between/among various groups including customers, consumers, engineers, sales and marketing, employees, vendors, and contractors.