Lorycel D.

Lorycel Sabilano Panti 287 Kawit st.,Balut,Tondo,Manila Mobile # 09062513376 __________________________________________________________________________________ Work Experience: JPMorgan Chase Bank N.A Customer Care Professional August 6, 2009 Second Mortgage Department Job Description: > Customer Service Department. > Handle second mortgage account like line of credit, installment loan, personal loan and others. > Send legal documents to the customer. > Do simple interest computation for the customer to give them approximate amount that they need to pay for their monthly bill. > Upsell products like credit card and first loan modification program. Affiliated Computer Services Customer Service Representative May 14, 2007 - June 21, 2009 Autovantage / Greatfun Account Job Description: > In charge of saving the customers to keep the membership active > Sending out materials to member > Update members account information > Upsell other programs that the company is offering Advance Contact Solutions Customer Service Department (1st level) Microwave Communications, Inc April to October 2004 Job Description: > In charge of giving information about the plans and services that the company is offering > Sending out material about the company program and services > Correcting their bill > Update account information > Upsell other features like voicemail, wire solution/insurance, plans and services Technical Support Department (2nd level) Microwave Communications, Inc. October 2004 to April 2007 > In charge of all repair issues on the telephone line of the customer > Running line test to determine if the problem is outside line or inside line of the customer > Do trouble shooting if the customer feature is not working > Create trouble report and dispatch technician to the customer is needed