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Senior Customer Service OfficerMay 2014
• Organize and deliver efficient, effective and high quality operational processing. • Contribute to the achievement of operational objectives for the underwriting function and/or business unit. • Monitor and review standards, procedures and variations from proposal standards. • Contribute to continuous quality improvement processes. • Responsible for managing the team while the manager is unavailable • Handled Product Knowledge training for the new CSOs.
Customer Service RepresentativeJan 2010 - May 2014 (4 years)
• Meet customer requirements through first contact resolution. • Confirm customer understanding of the solution and provide additional customer education as needed. • Prepare complete and accurate work and update customer file. • Communicate effectively with individuals/ teams in the program to ensure high quality and timely expedition of customer requests. • Contribute ideas on ways to resolve problems to better service the customer and/or improve productivity.
Customer Service RepresentativeOct 2008 - Jan 2010 (1 year)
• Provide responsive and proficient support ensuring that customer needs and issues are resolved at the first instance or first call resolution. • Provide customer with recommendations to promote and achieve sales of products and/or services. • Deliver and exceed customer-specified service levels for handle time. • Answer billing questions by talking through components of customer accounts. • Handle customers’ objections and rebuttals by educating the benefits of the service or product.
Bachelor of Science in Management Accounting2005 - 2008 (3 years)
Leadership Design Presentation (2014)QBE Insurance GSSC
To certify that I have undergone Leadership training which provided outstanding level of module. Through this training, I can actively participate giving out training to other people associated in the organization.
Guidewire Champion, UAT (2015)QBE Insurance GSSC
I was chosen to active participate in creating the new system that the organization needs to use for the betterment of the business.
Lean Six Sigma (2016)QBE Insurance GSSC
Provides assistance in the organization to deal with improvements
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