As a certified Virtual Assistant and Customer Support Specialist, I help businesses save time, stay organized, and deliver excellent customer experiences. With proven experience supporting international e-commerce and creative brands, I specialize in streamlining operations, handling multilingual customer service, and ensuring data accuracy. I’m highly adaptable, quick to learn new tools, and dedicated to providing reliable support that keeps your business running smoothly. What I Can Do for You: ✔ Email, Calendar & Inbox Management – Organizing, prioritizing, and ensuring smooth communication. ✔ Customer Support & Ticket Handling – Professional responses via Freshdesk, WhatsApp Business, and Magento. ✔ Data Entry & Record-Keeping – Maintaining accurate records and product databases. ✔ Order Tracking & Fulfillment Updates – Keeping customers informed and ensuring timely deliveries. ✔ Document Management & SOPs – Structuring, updating, and organizing team processes. ✔ Project Coordination – Task tracking using Trello, Notion, and Slack. ✔ Translation Support – Assisting multilingual communication (English, German, Estonian) with DeepL. Tools I Work With: Google Workspace | Microsoft Office | Trello | Notion | Slack | Freshdesk | Magento | DeepL | Canva Why Clients Hire Me: ✅ International Experience – Supporting a European e-commerce brand with multilingual operations. ✅ Customer-Centered Approach – Quick, empathetic, and professional support that builds loyalty. ✅ Detail-Oriented & Reliable – Consistently managing high-volume tasks with accuracy. ✅ Proactive & Independent – Able to take initiative and manage responsibilities across time zones. Areas of Interest: I enjoy working with e-commerce brands, entrepreneurs, and small teams who need reliable support in customer service, order management, and workflow improvement. What Clients Say About My Work: "Mabel handled our support tickets with professionalism and speed, ensuring customers were always updated." "She organized our internal processes and made communication so much smoother."