Familiar with accessibility with regards to web. Certified Technical Writer - Creating Video Demonstrations (Completed November 2013) - Quality and Production (Completed June 24, 2013) - Print and Online Design (Completed April 23, 2013) - Principles of Project Management For Technical Writers course (Completed January 16, 2013) - Introduction to Technical Writing course (Completed November 2, 2012) Foundation ITIL® Certified (Completed July 13, 2012) Loyalist Certification Services Business Writing workshop (January ) Business Analysis Essentials (October 5, 2012) Project Management Fundamentals (August 17, 2012) Customer Service Excellence Workshop (May 3, 2012)