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INTERNET MARKETING PROGRAMS -- Expanded national customer base 25% by designing and launching agent & client self service website, and increased digitial advertising and website marketing programs. Guided the development of an industry recognized website as well as directing the redesign of corporate communications. ORGANIZATIONAL REENGINEERING - SIGNIFICANT COST SAVINGS -- Streamlined New Business production while cutting operating expenses by 30%. Reengineered internal software and custom application by reduce support costs by 50%, customer service and lead development infrastructure by diversifying functions of outside staff, and implementing a customer service program to support outside sales force. Achieved significant savings by renegotiating vendor contracts. ENGINEERING & PRODUCTION LIAISON / VENDOR SOURCING -- Advise\Designed potential product applications and upgrades; consult\streamline production management to ensure processing SLA are met; assisted senior management in sourcing new vendors and outsourcing project work.