CCNA Certified & IT Professional 7 years’ experience in Telecommunication industry & IT department of several organizations. At present I am seeking to be engaged in an arrangement as an IT position where I can utilize my knowledge & experience gain through my study, work & learn new skills through job preparation to boost my career. Has professional experience working as an IT Support Specialist with Banglalink Digital Telecommunications Ltd. as a system Support Engineer with Dynamic Information Solution in London & as a System & a Network Engineer with KDS Logistics Ltd in Bangladesh.
* Computer Training Center,
* Computer Servicing.
* Android Solution.
* ISP Service.
IT Support Officer
Banglalink Digital Telecommunications Ltd.
dez. 2012 - Atual
• IT Asset Management.
• Hardware & Software maintain & troubleshoot.
• Call Centre Software installation. (AVAYA Agent, AVAYA OneX Communicator, Symon Inview, PCS Agent, PCS Supervisor, AVAYA IC, Map Info, Audio Hotfix, Avaya Softphone, Puty, WinSCP, SP etc.)
• 1st Level User IT Support for all IT problems.
• LAN, MAN, WAN, VPN
• Remote Support.
• To provide technical support to telephone and email requests from users for all PC hardware, software and associated peripherals.
System Support Engineer
Dynamic Information Solution
jan. 2011 - jan. 2012 (1 ano)
• Administering & designing LANs, MANs, and WANs internet networks.
• Communicating and negotiating with users, specialists, other staff and suppliers.
• Investigating, diagnosing and resolve all network problems.
• Maintaining pre-packaged software applications on the LAN.
• Network connectivity troubleshooting, ping, tracert etc.
• Working with multiple technical platforms.