The World Wide Visibility & Registration (WW V&R) team provides Access Management and Control services for 10 IBM applications used by internal sales employees (45,000 users worldwide). It is a distributed team with members in all 4 continents and managers in the USA. WW V&R OneTeam Migration Project Pilot migration of 2 WW V&R apps to OneTeam (web application used by IBM globally to manage access to HR, Finance and other systems). - Invited to project due to high level of J2E

RDB Project The most important WW V&R project, controls the access of 30,000 IBM employees worldwide to sales applications (CRM Siebel, e-pricer, GPP and Fx-Hub). - Communicated with the client to understand and write new requirements. - Analysed critical and recurring production defects to write new requirements. - Managed Change Requests in Rational ClearQuest and Lotus Notes (create, update, soft delete). - Reviewed Change Requests with the client, in order to prioritize the requirements

RDB Project The most important WW V&R project, controls the access of 30,000 IBM employees worldwide to sales applications (CRM Siebel, e-pricer, GPP and Fx-Hub). - Responsible for all the testing activities of the project. - Managed 7 testers (accross several timezones) during test execution. - Managed defects and facilitated triage meetings during test execution. - Supported customer during UAT preparation and execution, answering questions about the system and the environment. - Usi

RDB Project The most important WW V&R project, controls the access of 30,000 IBM employees worldwide to sales applications (CRM Siebel, e-pricer, GPP and Fx-Hub). - Central point of contact for worldwide tickets. - Managed a resolver team of 5 developers, assigning tickets, tracking their resolution status, managing deadlines and priorities. - Collaborated with Help Desk teams from several countries (and with North American users directly) via email and instant messaging, to investigate, reso