mallapuram

ABOUT US: At Surmount, with our strong understanding of digitization, publishing standards and Word Processing formats, in conjunction with our ability to accurately and quickly process and convert massive amounts of content, have supported information providers and publishers with many advantages thereby leveraging their businesses. Through the combination of technology and cost benefits of our location, we at Surmount have developed enduring outsourcing relationships with our clients that are ever increasing in scope & numbers. With our expertise in conversion combined with real-time project tracking and work flow management systems can rapidly, accurately and cost effectively convert massive amounts of content. This enables our clients to be the first in market, giving them an important competitive advantage. Doing this in the lowest possible cost further improves their bottom lines. Management Infrastructure Trained Staff Seamless Processes Hands-on training We didn't invent technology. But we are just trying to create a better way to make our clients get the right and the best solutions. And we always put the best of our efforts in “Improving perfection.” SURMOUNT is engaged in providing customer care solutions for customers in Banking, Insurance, Financial Services, Healthcare, Telecommunications and Utilities. Our solutions cover all aspects of customer service: sales support, complaint handling, technical queries, bills receivables, credit and billing problems, relationship and account management, database development, financial services, etc. Company Profile MANAGEMENT The management is young, dynamic and ready-to-go to the top of the ITES business. Its accessibility & adaptability will ensure that you get the best of services keeping in mind your time schedules. Md.Siraj Ahmed CEO,Aged 25, has done his [login to view URL] in Computers and has a good knowledge and vast experience about Call center Operations . D.Aravind Chowdary,Managing Director,Aged 24 has done his [login to view URL] in Computer Sciences & Engg and has strived hard for the development of Surmount. M.Chaitanya Krishna Reddy, Director, Aged 24 has done his [login to view URL] in Computer Sciences & Engg and has experience in handling various Businesses with good Leadership qualities. A dedicated Management Team is at the heart of the organisation. Surmount is a strong believer in professionalism at work. Our management team consists of Operations, Financial, IT and Logistics Surmount Administrators. These departments in turn liaise with the respective project leader to ensure a smooth running operation. In the Surmount Call Centre, Operations run the production floor. The IT team handles the connectivity on-hand 24 hours a day, 7 days a week. The Financial Head manages the funds required for the operations and the Logist Surmount Head organizes the infrastructural needs and the entire functioning of the Centre. Surmount employs highly qualified people and practices to ensure renewed customer satisfaction in an environment of discipline and professionalism. Each potential team member goes through a rigorous selection process to confirm that the right skills are effectively matched with our client’s requirements. Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns administers and manages the selected process based on defined and measurable performance criteria. Company Profile The complete solution is long term value for our clients by investing heavily in technology, quality, infrastructure and processes. We customize solutions to meet specific client needs and work in partnership with them in order to materialize their aspirations. Operating in the India enables us to employ and train superior Customer Service Agents and make investments in quality practices. We combine these advantages with the experience of our executive staff and effective combination of people, processes and technology, strengthened by quality teamwork and innovative tools. · Offshore BPO services. · The complete solution. · Quality people and best practices. · Investing in People and Technology Company Profile Infrastructure Spread over 1500 sq. ft. our centre can seat more than 30 operators a day, making the centre in operation 24 X 7. Well connected with the main highways of the city and within 15 km of the International and National Airports, our centre is easily accessible. A dedicated high speed internet connectivity of 2 Mbps ensures that data can be uploaded or downloaded at all times and other means of communication ensure that the company is never out of touch with you. Surmount is well equipped to deliver the best of services. A truly integrated service partner, Surmount has built sustainable advantage not just through its people but also best-in-class infrastructure with the finest of equipment as well as the latest hardware and software support systems. The installed Call Centre solution supports both Inbound and Outbound Call Centres. Based on next generation platform technologies Call Centre solution enables efficient call handling, Configurable Interactive Voice Response System, Automatic Call Routing (ACD), Voice Logging/Recording, Authentication, Conferencing, Data base screen pops, Predictive dialling, Answering machine detection, etc. with detailed statistics and reporting for reduced response time, improved customer experience and quality management of the operations. is a highly scalable Call Centre Solution supporting three-dimensional scalability, which will enable the customer to scale up and optimize the operations as per changing requirements with vendor independence. Some key elements that form the comprehensive framework for BPO services at Surmount are: · Dedicated international private leased circuit. · Independent internet leased circuit for data access with redundancy. · Carrier class CISCO routers and Voice Switches · Predictive Dialer for smooth international dialling across the US / UK/ Canada/ Australia · Integrated solutions for voice response system, automatic call distributors (ACD), screen generation integrated with predictive dialer, call details recorder ( CDR ), call recorders etc. · High end Servers for call & script routing and database · Fully Secured and networked capacity scalable up to 150 seats and even more in future as per the need. · 100% power back-up (3 tier power back-up) · 100% redundant data and telecommunication links · Fire safety systems adhering to international norms in the production area Company Profile Surmount streamlines your business process seamlessly. Strong process methodologies and business practices, allows Surmount to help reduce your business risk and maximize your savings. Trained Staff The backbone of any BPO is the people who are actually working on hands at the work stations. They are responsible for bringing in the required levels of accuracy, efficiency and effectiveness. We are proud to boast of a great work force behind our organization. With our HR policies firmly in place, criteria of selection is based on various levels of approval such as pre-interview selection, face to face interviews, group discussions, testing on-the-spot and a trial period. On passing all our stringent requirements, the candidate is put under training. On due completion of training, successful candidates are put on live projects. Those unsuccessful are further trained, tested and on due passing are they allowed to work on live projects. Constantly observing and managing the operators are our carefully selected and trained supervisors who not only impart on-hands training, query solving but also take appropriate and necessary action as and when required. Our open door policies ensures that the management is always approachable by the operators for any problem shooting. It is our friendly HR policies that we face the lowest rates of attrition anywhere in the BPO industry! Company Profile Seamless Processes To the core of Surmount’s delivery model is quality, speed and unfailing commitment. All the processes, systems, technology revolve around achieving consistent quality within astounding turnaround times. Using the exhaustive knowledge base of a well-qualified team, successfully functioning over the past several years, we have developed robust workflow systems using state-of-the-art technologies that help deliver unfailingly to whatever it commits. These indigenous methodologies are continuously improved by putting extensive project learning back into the systems, helping future project teams to customize processes to further improve quality and delivery schedules. Backup systems in terms of data, resources, and fallback measures have been put in place by Surmount for dealing with situations arising out of uncontrollable reasons. With its proven history, Surmount has gained a reputation for reliability and consistency leading to long-term relationships with its clientele. Surmount as of today continues to deliver with the same enthusiasm and diligence to its clients. Hands-on training Training is imparted to everyone at Surmount irrespective of position or job profile. Consultants are regularly appointed to hire the core management team, keeping them updated with latest technologies and developments. Every supervisor and operator is imparted with necessary training from the time they join, during a project change as well as throughout the project, to ensure that they keep performing with high output levels. Our training and development team is constantly in track with the latest conversion methods and technologies ensuring that Surmount is constantly kept upbeat. Company Profile What Sets Us Apart ? Be it optimizing current operations or setting up newer, better ways of working, we ensure that our solutions significantly impact bottom lines and help our customers lower their total cost of ownership. From shortened cycle times and higher return on investment to better responsiveness to customer needs, our customers have seen productivity improvements manifested in many different ways. Improving Service Levels As more and more companies compete for share of mind and wallet, customer service levels have become an important differentiator. We help organizations attract and retain profitable customers. Creating Business Impact We go beyond the delivery of improved performance at lower cost to help our customers address new opportunities. Our extensive experience, 360-degree portfolio and top-flight skills have allowed our customers to innovate and make compelling gains in new markets. Company Profile Industry We Serve Industries Offered BPO- Call Centre Service: Utility Companies Mortgage Companies Retail Stores Surveys Telecom Sales Time Share E-Stores Real Estate Offices Health Care Providers Hospitality & travel industry Transportation Freight Companies Company Profile Services We provide a comprehensive range of outsourced voice-based services (both in-bound and out-bound) as well as back office transaction processing. Over the last two years, we've developed experience in the following cross-industry offerings for the banking, insurance, financial services, travel and hospitality, technology, telecom and retail industries. MISSION AND VISION Mission Surmount strives to be the organization of choice in the BPO industry by consistently exceeding client expectations and raising service delivery standards by continuously improving client processes and support services, while ensuring high employee motivation Vision To be the premier provider of high quality, cost effective integrated remote service solutions to clients. Respect For Customers We believe that respect is the building block for any relationship. We work towards creating long-term relationships with our associates. For us, respect translates not just in our outward behaviour, but also in maintaining confidentiality regarding our clients and associates. Company Profile Quality Governs Our Actions Internally And In The Marketplace We feel proud of ourselves in being a customer-focused company. As part of our endeavour to honour and service our customer's requirements, we focus on continually improving our processes as well as being time and cost efficient. At an operations level, stringent quality checks are in place towards achieving and maintaining a zero error environment. Quality is one of the key parameters of assessment in our performance management system. Urgency Time Effectiveness is Essential to our Business Success: - We make it a point to deliver within time-limits and service levels set by clients. In doing so, we honour our commitment to them and continue to raise the bar of excellence. The Surmount Advantage A well implemented and prioritized remote outsourcing strategy could make the crucial difference to your need for * Achieving productivity gains * Shortening innovation cycles * Enhancing customer intimacy * Entering new markets As a truly integrated BPO - Business Process Outsourcing partner, Surmount brings to the relationship the relevant domain knowledge, quality rigor, qualified and skilled resources and financial stability to manage and improve your mission critical processes Surmount - A compelling business proposition Minimized Business Risks The outsourcing Lifecycle Flexible relationship options Scaling up to client's needs Uninterrupted operations Connectivity & Network Architecture Skilled talent pool State-of-the-art facilities & infrastructure Company Profile Career At Surmount we believe in recruiting the best people and building upon their skills and experience. Take the opportunity to apply online from the profiles featured below. A challenging career awaits you! We have always endeavoured to create a work-culture that is open, positive and rewarding where there are exciting growth opportunities for every deserving Surmounter, where every Surmounter is encouraged to learn new skills on the job as well as through formal training programs. We invest heavily in progressive HR practices. These include an employee referral scheme, which contributes one-third of our employees. You'll also find that sports teams, bands, library committees, picnic teams, parties and cultural events involving families are an integral part of our culture. What's more, infrastructure support through transport, cafeterias and recreation rooms come as a part and parcel of the Surmount 's lifestyle. A regular career development program allows you to grow and develop in the way and at a pace that suits you best. This may be laterally (for example from operations to quality or training) or vertically (through accelerated promotion programs based on merit). But it doesn't end there. We continually review and further develop our HR strategy by reviewing the feedback from employee satisfaction surveys and by benchmarking programs through our HR partners. Full-time salaried employees receive the great benefits from the company. Apply online at Company Profile Contact Us SURMOUNT SOFTWARE SOLUTIONS PVT. LTD. [login to view URL]: 10-4-3/1,Humayun Nagar,Masabtank, Beside Axis Bank lane Hyderabad-500028,Andhra Pradesh,India. Phone (INDIA): [login to view URL](Fax):[login to view URL] [login to view URL]