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Customer Support Data Entry Data Processing Excel Translation
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Mariana Irene V.

@marianavaldivia

5.0
3

2.8

2.8

100%

English/Spanish VA, support agent and e-commerce

$15 USD / Hour

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Mexico (5:52 PM)

Joined on February 28, 2008

$15 USD / Hour

I believe that any business success can be assessed with their customers’ satisfaction. If you are selling a service or a product, and you have a good support system, you will earn your customers’ loyalty, making them come back for more of that great experience whenever they need it. I believe that being a support agent gives you the opportunity to make life easier for those who are having problems, and I’m always happy to help and make the other one feel safe, and that they can count on me when they have questions or problems. I enjoy working as support agent, because every day is different, you get to help a lot of people about different kind of problems and this keeps me motivated. I have experience in different industries and different support needs, and I’m eager to learn what’s needed about new projects.

Verifications

On time

100%

On budget

100%

Accept rate

50%

Portfolio

Portfolio

12199778
12199775
12199778
12199775
5.0 · 3 Reviews
3 Reviews
J
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jackdoe

5.0

$30 USD

18 years ago

Translation English to SPANISH

Great work, fast, efficient and accurate - thank you!

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F
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Francisco S.

5.0

$191 USD

18 years ago

VA virtual assistant for Article submission - only for American hourly time.

MAriana did a very good job promoting my sites with article submissions. She even improved the system in order to save time (and money) for me. Now, i have Mariana working in additional tasks.

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Jerry C.

5.0

$45 USD

18 years ago

For marianavaldivia

very proffessional, always on time, she is the persion you can really trust and expect high quality results.

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Experience

Customer Service Rep for Inbound calls / Customer Support

Aug, 2021 - Present

4 years, 10 months

Direct Liquidation / goWholesale

Aug, 2021 - Present

4 years, 10 months

I work as B2B bilingual support agent, handling orders and claims for Direct Liquidation and goWholesale.

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Miami, United States

Aug, 2021 - Present

4 years, 10 months

Spanish Support Staff/Teacher for Ongoing Work

Jul, 2020 - Present

5 years, 11 months

Innovative Language Learning

Jul, 2020 - Present

5 years, 11 months

Spanish teacher and tutor for their online learning system

Jul, 2020 - Present

5 years, 11 months

E-commerce manager and customer service

Jan, 2023 - Jul, 2024

1 year, 6 months

The Paper Memory

Jan, 2023 - Jul, 2024

1 year, 6 months

I managed The Paper Memory Etsy and Shopify stores. I was the link between the clients, design team, and production partner, ensuring smooth communication and efficient order management. Under my care, their Etsy store achieved and maintained Star Seller status since its launch in July 2021, significantly boosting their visibility and trust on the platform.

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San Diego, United States

Jan, 2023 - Jul, 2024

1 year, 6 months

Education

Fundación Universidad de las Américas, Puebla, A.C.

2003 - 2006

3 years

Master

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Mexico

2003 - 2006

3 years

Fundación Universidad de las Américas, Puebla, A.C.

1997 - 2003

6 years

Bachelors

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Mexico

1997 - 2003

6 years

Certifications

US English - Level 1

US English

Registered Users

Total Jobs Posted

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