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2.8
2.8
100%
$15 USD / Hour
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Mexico (5:52 PM)
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Joined on February 28, 2008
$15 USD / Hour
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I believe that any business success can be assessed with their customers’ satisfaction. If you are selling a service or a product, and you have a good support system, you will earn your customers’ loyalty, making them come back for more of that great experience whenever they need it. I believe that being a support agent gives you the opportunity to make life easier for those who are having problems, and I’m always happy to help and make the other one feel safe, and that they can count on me when they have questions or problems. I enjoy working as support agent, because every day is different, you get to help a lot of people about different kind of problems and this keeps me motivated. I have experience in different industries and different support needs, and I’m eager to learn what’s needed about new projects.
Verifications
On time
100%
On budget
100%
Accept rate
50%
Stamp my world e-commerce management and customer service.
The Paper Memory e-commerce management and customer service.
Stamp my world e-commerce management and customer service.
The Paper Memory e-commerce management and customer service.
MAriana did a very good job promoting my sites with article submissions. She even improved the system in order to save time (and money) for me. Now, i have Mariana working in additional tasks.
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very proffessional, always on time, she is the persion you can really trust and expect high quality results.
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Experience
Customer Service Rep for Inbound calls / Customer Support
Aug, 2021 - Present
•
4 years, 10 months
Direct Liquidation / goWholesale
Aug, 2021 - Present
•
4 years, 10 months
I work as B2B bilingual support agent, handling orders and claims for Direct Liquidation and goWholesale.

Miami, United States
Aug, 2021 - Present
•
4 years, 10 months
Spanish Support Staff/Teacher for Ongoing Work
Jul, 2020 - Present
•
5 years, 11 months
Innovative Language Learning
Jul, 2020 - Present
•
5 years, 11 months
Spanish teacher and tutor for their online learning system
Jul, 2020 - Present
•
5 years, 11 months
E-commerce manager and customer service
Jan, 2023 - Jul, 2024
•
1 year, 6 months
The Paper Memory
Jan, 2023 - Jul, 2024
•
1 year, 6 months
I managed The Paper Memory Etsy and Shopify stores. I was the link between the clients, design team, and production partner, ensuring smooth communication and efficient order management. Under my care, their Etsy store achieved and maintained Star Seller status since its launch in July 2021, significantly boosting their visibility and trust on the platform.

San Diego, United States
Jan, 2023 - Jul, 2024
•
1 year, 6 months
Education
Fundación Universidad de las Américas, Puebla, A.C.
2003 - 2006
•
3 years
Master

Mexico
2003 - 2006
•
3 years
Fundación Universidad de las Américas, Puebla, A.C.
1997 - 2003
•
6 years
Bachelors

Mexico
1997 - 2003
•
6 years
Certifications
US English