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@markguarin
Membro desde 7 de abril de 2019
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markguarin

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Team Leader and Operations Manager with more than 5 years of experience in customer service and virtual assistance industries. • Superb mentoring and coaching skills through personalized employee approach. • Proven ability to work collaboratively with diverse groups and establish ongoing relationships. • Outstanding research and information management capabilities. • Demonstrated outstanding customer orientation using strong communication skills. • Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision. Areas of expertise: - Project Management - Team Leadership - Customer Support/Service - Trello - CRM, like SalesForce - Email and Phone Handling - WordPress Setup - Data Entry I guarantee: - Quality Work - Proficiency and Reliability - Quick Response Rate - Professional Service
$5 USD/hr
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Experiência

Team Leader - Customer Service

Mar 2018 - Apr 2019 (1 year)

- Mentor and guide employees ensuring all were trained in product knowledge and capable of performing assigned duties. - Work collaboratively with diverse groups and establish ongoing relationships to carry out company goals. - Prepare team evaluation report with assistance from the Quality Assurance department for submission to manager. - Check individual email and phone responses of employees to customers to make sure that they all comply to quality matrix.

Marketing and Business Development Manager

Dec 2014 - Dec 2017 (3 years)

- Establish and understand company's goal and purpose as baseline for mission and vision. - Develop marketing strategy plan for the business in line with company objectives. - Responsible for developing digital brand awareness and corporate identity. - Coordinate marketing campaigns with sales activities. - Conduct research to identify new markets and customer needs. - Analyze potential strategic partnership with other industries that may benefit the company.

Business Partner Advisor

Nov 2013 - Sep 2014 (10 months)

- Examine the marketing needs of the client that can be integrated to their current marketing plans. - Advice clients of the current marketing needs, may it be tradition or digital. - Achieve existing client retention rate of at least 85% year-on-year. - Setup meetings with potential and current clients.

Digital Marketing Manager

Sep 2012 - Nov 2013 (1 year)

- Plan digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising. - Maintain clients' social media presence across all digital channels. - Measure and report on the performance of all digital marketing campaigns. - Brainstorm new and creative growth strategies. - Collaborate with internal teams to create landing pages and optimize user experience. - Oversee the work progress of Philippine-based digital marketing assistants.

Digital Marketing Manager

Feb 2010 - Aug 2013 (3 years)

- Develop, manage, and implement digital marketing plans which include -- Advertising, Sales Promotion, Public Relations, Product Development, Pricing and Distribution. - Review new technologies and keep the company at the forefront of development in online marketing. - Mentor and train local digital marketing team and help them achieve their full potentials. - Oversee the work of the digital marketing team through their individual daily reports.

Digital Marketing Specialist

Apr 2009 - Feb 2010 (10 months)

- Execute company tools and techniques to effectively advertise customers' services to a wider range of market through online platform. - Create customers' Content Management System websites that are optimized for search engines by integrating various online marketing strategies. - Develop and maintain social media profiles on Twitter, Facebook, and LinkedIn.- Assess the efficacy of online marketing strategies by carefully considering various factors.

Educação

Bachelors in Information Technology

2007 - 2011 (4 years)

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