Collection Agent

por martkenhgerona
Collection Agent

NCO, is an industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant -- to reduce client operating expenses, increase cash flow, and improve their customers' experience. Key Accountabilities: * Attend to customer calls and provide outstanding service to customers throughout the duration of the call. * Listens, probes and analyses to determine underlying needs of customer concerns. * Act as a team player and coordinate work with fellow team members. * Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified issues.

image of username martkenhgerona Flag of Philippines Pagadian City, Philippines

Sobre Mim

As a fully qualified call center agent with more than 5 years experience(Appointment Setter,Collection Agent,Customer Service,Outbound Sales Agent,Technical Support Rep), there's much I can offer to help our customer. I'm confident that my passion for giving world class customer satisfaction, together with my skills and experience will enable me to make a significant difference at work. Objectives: [login to view URL] Service Representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. [login to view URL] solve customer's problems in an effective/creative manner. 3. Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. 4. Be able to adapt work under pressure. 5. To give a world class customer satisfaction. 6. To deliver information at customer's knowledge level in an understandable manner. 7. To apply a logical problem solving approach to resolving customer problems and inquiries. [login to view URL] handle irate customer situations effectively and empathize with customer with a courteous voice tone.

$5 USD/h