mastraessle

Michael A. Straessle Abilities 10 years selling articles to Corporations Excellent written and verbal communication skills, with an eye for detail Extremely productive in a high volume, high stress, environment Proficient in the use of PC desktops Highly productive in the use of Office 2003 Professional Self starter with a can do attitude Leadership skills honed over 25 years as a pastor Excellent customer service experience (Trained by Alltel) BA Professional/Technical Writing (Professional Communications minor) Employment History 2005 - Present Self Employed Writer and Editor Client: Demand Studios (May 2007-present) I write technical documentation in step-by-step and/or procedural manuals to enable people who have never used (or built) a particular product to do so. This includes breaking down technical jargon into easy to understand language. Client: Eloquent Books (July 2008-November 2008) Edited manuscripts for readability; including punctuation and sentence structure. In some cases, the manuscripts were written by ESL authors, which required translating broken English into good English as I edited manuscripts. Client: Alberto Kempis (July 2007-present) I interview clients sent to me from Alberto to prepare user documentation in easy to understand language. I also collaborate with clients via email and phone concerning product development and updating instructional material concerning their products. This involves research for some products, but the clients usually send the information needed. Client: Gayle Hooker (2005-present) I edit documents for Gayle to simplify terminology. I also work with her on a newsletter she produces in the capacity of graphic placement along with text in relation to the graphics. 2004 - 2005 Alltel Customer Service Representative Trained in an eight-week class to learn proven sales/service techniques to retain customers by helping them get the most service for their money. Answered inbound calls in support of customer needs and used step-by-step instructions to resolve application(s) issues. For the more difficult issues, I performed queries in multiple databases for answers. Used the ‘breadcrumb’ technique to up-sell products. Education 2002 - 2008 The University of Arkansas at Little Rock Professional/Technical Writing Track II Professional Communications GPA: 3.43/4.0 Courses Pertaining to Advertising and Management Writing for Work Persuasive Writing Editing for Usage and Style Writing for Business and Government Advanced Nonfiction Writing Advanced Public Speaking Organizational Communication Interviewing Small Group Communication Conflict Management Nonverbal Communication Human Communication Concepts Will provide references upon request.