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@mbussolutionsllc
Bandeira de United States Burlington, United States
Membro desde 21 de maio de 2019
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mbussolutionsllc

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A solid command of business management principles as they pertain to development, resource allocation and leading others. We are a women's owned home-based business that matches virtual home-based administrative assistants with customer service experience to companies looking to outsource their organizational and remote call center customer service professional business needs. With more than fifteen years of fast-paced call center, customer service, and administrative experience, which includes remote work from home call center experience. My professional experience includes but is not limited to customer service, data entry, inbound order fulfillment, order tracking, and accounts payable. With several years of Executive Administrative expertise, I am the owner of a virtual assistant/remote call center business with ten agents ready to work. I am looking to work with a professional company offering 100% remote long term services.
$20 USD/hr
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  • N/ATrabalhos concluídos
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Portfólio

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Experiência

Owner Operater/CEO

Oct 2018

•Direct organizational operations, policies, and objectives to maximize productivity. •Use creative problem-solving skills to turn challenges into profitable opportunities. •Interview, appoint, train, and assign projects to virtual agents. •Monitor cost-effectiveness of processes and virtual agents, making cuts where required. •Maintain budgets for expansion, marketing, overhead, and growth.

Executive Assistant/Supervisor

Jul 2017 - Jul 2017 (1 month)

•Appointment setting, calendar management and meeting arrangements, using zoom, skype or go to meeting software •Draft and format correspondences and hiring contracts •Budget management of three separate budgets •Process check requests, travel expense and payment reimbursements •Supervise administrative support staff by monitoring workflow to ensure accuracy •Create, maintain guidelines, policies, and procedures related to staff assistants •Assist with hiring student and staff support.

Administrative Assistant/Office Manager

Apr 2005 - Jul 2017 (12 years)

•Solid experience with office management systems, equipment, and MS Office Software •Strong communication skills (via phone, email and in-person) •Excellent organizational skills with an ability to think proactively and prioritize work •Coordinate appointments, calendars and events, using zoom, skype or go to meetings software •Create reports, draft hiring contracts and format correspondences •Coordinate travel arrangements •Distribute guidelines, policies, and procedures.

Data Entry Specialist

Jul 2004 - Jul 2005 (1 year)

Data entry of crucial confidential health research information into a micro-soft data builder software system •Perform all data entry related tasks including sorting, proofing, updating, and mailing. •Maintain data files accurately. •Compile, verify and correct data to be entered. •Review data for completeness and accuracy. •Maintain records of work completed. •Enter and update files into Excel spreadsheets.

Customer Service Representative/Trainer, Administrative Assistant, Accounts Payable Clerk

Feb 1992 - Dec 2002 (10 years)

•Address inbound CS calls in a call center environment, •Process mail-order, mail distribution and credit card authorizations. •Train reps, monitor phone and mail quality, communicate work needs orally and in writing. _____________________________ •Process AP files, reports, calculate invoice deductions, return authorizations, vendor royalties and disbursement memos for payment. •Assist accounts receivables with vendor accounts,

Educação

Bachelors Degree in Business Administration

2014 - 2018 (4 years)

Qualificações

Certified Notary Signing Agent (2019)

National Notary Association (NNA)

I am a Certified Notary Signing Agent, which is a Notary trained to handle and notarize loan documents. As a Certified Notary Signing Agent, I am an independent contractor hired to ensure the execution of real estate loan documents are processed appropriately by the borrower, which means notarized, and returned for processing on time.

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