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Tibet Travel Article - Sky Burials
“We worked with Michael again and we appreciate the well researched article that he helped us write. This was a somewhat difficult topic and he did a fantastic job.”Q K. 12 horas atrás
Tibet Travel Article - Etiquette and Taboos
“We've worked with Michael on multiple projects and it's always been a positive experience. He delivers great writing and is enthusiastic.”Q K. 3 dias atrás
English Transcription Project--5
“Very bad and unprofessional worker, He deliver delay and highly low quality work. Project ended with dispute and after attribution I won the case but wasted too much time. Highly not recommend for other employers.”Suhail Y. 3 dias atrás
Travel Writers - Europe (Short Article)
“Excellent writer. Did an awesome job very quickly. Will definitely like to use her services again. Highly recommended!”Hristo P. há 2 semanas
Transcription for Interview
“It was a pleasure working with Michael! His communication was prompt and consistent. His service was fast and professional. Great to work with - I immediately wanted to hire him again but someone beat me to it! I'll definitely work with him again in the future.”Teeomm W. há 3 semanas
English Writer For Tibet Travel Agency
“We really enjoyed working with Michael. His work is excellent and he has a great attitude and energy. He kept us updated and checked in with us regularly. He finished the project ahead of schedule. Would definitely work with him again.”Q K. 1 mês atrás
Senior Collections Specialist - Latin America clientMay 2017 - Oct 2018 (1 year)
• Handles collection process for Chile (Philips Lighting Chilena) Peru (Philips Lighting Perú) and Argentina (Philips Lighting Argentina). • Performs Cash Application backup for Philips Lighting Argentina. • Performs administration tasks for the Latin America team. • Creates monthly reports for the regions assigned (Overdue Analysis, Weekly Dashboard Result, Monthly Overdue forecast).
Collections Specialist - Iberia clientSep 2013 - May 2017 (3 years)
* Handles ES90 (Spain Healthcare) and RIU2 (UK based Iberian customers). • Handles the collection of due invoices of Philips’s clients (Spanish customers). • Takes inbound and outbound calls in Spanish • Performs direct debits and assists in processing of pagares, cheques and confirmings. • Performs monthly reports for the sector (Provision Deudores, CS Saldo Aging, Aging overdue, ICS 12 and 275, ADA Iberia).
Bilingual Customer Service RepresentativeFeb 2013 - Apr 2013 (2 months)
• Answers customer queries in English and Spanish. • Assists in the activation of debit and incentive cards. • Reviews transaction and deposit history of the Cardholder. • Assists in Transaction Disputes.
Bilingual Customer Service RepresentativeJun 2011 - Aug 2012 (1 year)
• USA and Canada based account. • Answers directory assistance calls in english and spanish.
BS Hotel and Restaurant Management2008 - 2011 (3 years)
Curso de Español como lengua extranjera2013 - 2013 (1 month)
CS200 - Customer Service Profeciency (2018)Infosys BPM Ltd
A seminar that tackled about the professional way of handling customers
LEAN Certification (2018)Infosys BPM Ltd
A course that tackled about the constant improvement of a process. It discussed the elimination of wasteful activities and finding different ways to tackle a problem encountered in the process.
Preferred Freelancer Program SLA97%
US English Level 190%
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