Imagem de perfil de michaellewiscruz
Bandeira de Philippines Sucat, Paranaque, Philippines
Membro desde 2 de abril de 2019
0 Recomendações


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I am a service-oriented individual with 7 years of experience in Customer Service related accounts handling English and Spanish (Spain and Latin America) speaking clients. Has in-depth knowledge of the Order to Cash process and proficient in using MS Office, SAP and Value +. Other skills include: - Travel related article writing - Itinerary planning - Spanish/English/Filipino Transcription - Spanish/English/Filipino translation - Ghostwriting - Data Entry - Copywriting Something personal - I love traveling, eating foreign cuisines, watching tv series and movies, playing videogames, and reading blogs and books.
$8 USD/hr
7 comentários
  • 100%Trabalhos concluídos
  • 70%No Orçamento
  • 90%Pontualmente
  • 17%Taxa de Recontratação


Comentários recentes

  • imagem de Q K. Tibet Travel Article - Sky Burials $25.00 USD

    “We worked with Michael again and we appreciate the well researched article that he helped us write. This was a somewhat difficult topic and he did a fantastic job.”

  • imagem de Q K. Tibet Travel Article - Etiquette and Taboos $25.00 USD

    “We've worked with Michael on multiple projects and it's always been a positive experience. He delivers great writing and is enthusiastic.”

  • imagem de Suhail Y. English Transcription Project--5 $11.00 USD

    “Very bad and unprofessional worker, He deliver delay and highly low quality work. Project ended with dispute and after attribution I won the case but wasted too much time. Highly not recommend for other employers.”

  • imagem de Hristo P. Travel Writers - Europe (Short Article) $3.00 USD

    “Excellent writer. Did an awesome job very quickly. Will definitely like to use her services again. Highly recommended!”

  • imagem de Teeomm W. Transcription for Interview $20.00 USD

    “It was a pleasure working with Michael! His communication was prompt and consistent. His service was fast and professional. Great to work with - I immediately wanted to hire him again but someone beat me to it! I'll definitely work with him again in the future.”

  • imagem de Q K. English Writer For Tibet Travel Agency $20.00 USD

    “We really enjoyed working with Michael. His work is excellent and he has a great attitude and energy. He kept us updated and checked in with us regularly. He finished the project ahead of schedule. Would definitely work with him again.”


Senior Collections Specialist - Latin America client

May 2017 - Oct 2018 (1 year)

• Handles collection process for Chile (Philips Lighting Chilena) Peru (Philips Lighting Perú) and Argentina (Philips Lighting Argentina). • Performs Cash Application backup for Philips Lighting Argentina. • Performs administration tasks for the Latin America team. • Creates monthly reports for the regions assigned (Overdue Analysis, Weekly Dashboard Result, Monthly Overdue forecast).

Collections Specialist - Iberia client

Sep 2013 - May 2017 (3 years)

* Handles ES90 (Spain Healthcare) and RIU2 (UK based Iberian customers). • Handles the collection of due invoices of Philips’s clients (Spanish customers). • Takes inbound and outbound calls in Spanish • Performs direct debits and assists in processing of pagares, cheques and confirmings. • Performs monthly reports for the sector (Provision Deudores, CS Saldo Aging, Aging overdue, ICS 12 and 275, ADA Iberia).

Bilingual Customer Service Representative

Feb 2013 - Apr 2013 (2 months)

• Answers customer queries in English and Spanish. • Assists in the activation of debit and incentive cards. • Reviews transaction and deposit history of the Cardholder. • Assists in Transaction Disputes.

Bilingual Customer Service Representative

Jun 2011 - Aug 2012 (1 year)

• USA and Canada based account. • Answers directory assistance calls in english and spanish.


BS Hotel and Restaurant Management

2008 - 2011 (3 years)

Curso de Español como lengua extranjera

2013 - 2013 (1 month)


CS200 - Customer Service Profeciency (2018)

Infosys BPM Ltd

A seminar that tackled about the professional way of handling customers

LEAN Certification (2018)

Infosys BPM Ltd

A course that tackled about the constant improvement of a process. It discussed the elimination of wasteful activities and finding different ways to tackle a problem encountered in the process.


  • Preferred Freelancer Program SLA
  • US English Level 1


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