Imagem de perfil de michaellewiscruz
@michaellewiscruz
Bandeira de Philippines Sucat, Paranaque, Philippines
Membro desde 2 de abril de 2019
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michaellewiscruz

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I am a service-oriented individual with 7 years of experience in Customer Service related accounts handling English and Spanish (Spain and Latin America) speaking clients. Has in-depth knowledge of the Order to Cash process and proficient in using MS Office, SAP and Value +. Other skills include: - Travel related article writing - Itinerary planning - Spanish/English/Filipino Transcription - Spanish/English/Filipino translation - Ghostwriting - Data Entry - Copywriting Something personal - I love traveling, eating foreign cuisines, watching tv series and movies, playing videogames, and reading blogs and books.
$8 USD/hr
7 comentários
2.0
  • 100%Trabalhos concluídos
  • 70%No Orçamento
  • 90%Pontualmente
  • 17%Taxa de Recontratação

Portfólio

Comentários recentes

  • imagem de Q K. Tibet Travel Article - Sky Burials $25.00 USD

    “We worked with Michael again and we appreciate the well researched article that he helped us write. This was a somewhat difficult topic and he did a fantastic job.”

  • imagem de Q K. Tibet Travel Article - Etiquette and Taboos $25.00 USD

    “We've worked with Michael on multiple projects and it's always been a positive experience. He delivers great writing and is enthusiastic.”

  • imagem de Suhail Y. English Transcription Project--5 $11.00 USD

    “Very bad and unprofessional worker, He deliver delay and highly low quality work. Project ended with dispute and after attribution I won the case but wasted too much time. Highly not recommend for other employers.”

  • imagem de Hristo P. Travel Writers - Europe (Short Article) $3.00 USD

    “Excellent writer. Did an awesome job very quickly. Will definitely like to use her services again. Highly recommended!”

  • imagem de Teeomm W. Transcription for Interview $20.00 USD

    “It was a pleasure working with Michael! His communication was prompt and consistent. His service was fast and professional. Great to work with - I immediately wanted to hire him again but someone beat me to it! I'll definitely work with him again in the future.”

  • imagem de Q K. English Writer For Tibet Travel Agency $20.00 USD

    “We really enjoyed working with Michael. His work is excellent and he has a great attitude and energy. He kept us updated and checked in with us regularly. He finished the project ahead of schedule. Would definitely work with him again.”

Experiência

Senior Collections Specialist - Latin America client

May 2017 - Oct 2018 (1 year)

• Handles collection process for Chile (Philips Lighting Chilena) Peru (Philips Lighting Perú) and Argentina (Philips Lighting Argentina). • Performs Cash Application backup for Philips Lighting Argentina. • Performs administration tasks for the Latin America team. • Creates monthly reports for the regions assigned (Overdue Analysis, Weekly Dashboard Result, Monthly Overdue forecast).

Collections Specialist - Iberia client

Sep 2013 - May 2017 (3 years)

* Handles ES90 (Spain Healthcare) and RIU2 (UK based Iberian customers). • Handles the collection of due invoices of Philips’s clients (Spanish customers). • Takes inbound and outbound calls in Spanish • Performs direct debits and assists in processing of pagares, cheques and confirmings. • Performs monthly reports for the sector (Provision Deudores, CS Saldo Aging, Aging overdue, ICS 12 and 275, ADA Iberia).

Bilingual Customer Service Representative

Feb 2013 - Apr 2013 (2 months)

• Answers customer queries in English and Spanish. • Assists in the activation of debit and incentive cards. • Reviews transaction and deposit history of the Cardholder. • Assists in Transaction Disputes.

Bilingual Customer Service Representative

Jun 2011 - Aug 2012 (1 year)

• USA and Canada based account. • Answers directory assistance calls in english and spanish.

Educação

BS Hotel and Restaurant Management

2008 - 2011 (3 years)

Curso de Español como lengua extranjera

2013 - 2013 (1 month)

Qualificações

CS200 - Customer Service Profeciency (2018)

Infosys BPM Ltd

A seminar that tackled about the professional way of handling customers

LEAN Certification (2018)

Infosys BPM Ltd

A course that tackled about the constant improvement of a process. It discussed the elimination of wasteful activities and finding different ways to tackle a problem encountered in the process.

Certificações

  • Preferred Freelancer Program SLA
    97%
  • US English Level 1
    90%

Verificações

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