Angel Michael M.

Been in the Call Center Industry for 12 years. Experienced in working on different types of Business such as IT (both Distributor and Reseller, Energy Renewable (Solar), Real Estate (Wholesaler), Selling 2nd hand Cars, Interior Design Software and more! I have an experience in doing multi-tasking such as Inbound, Outbound calls, Email support, Chat support, Technical Support (basic) VOIP phones, Calendar scheduling and CRM management. I have Direct Sales experience as an Account Manager for 6 years with IT Products and a few years as an Inside Sales rep in Energy Deregulation and Energy Renewables such as Solar Energy. Also have experience working as a Wholesaler Lead Representative for 2 years as we buy distressed properties and qualify them. Manage comps, set appointment for our Property Specialist. Pull tax details or Appraisal District. My last company I worked with lasted for 5 years as an Account Manager in selling 2nd hand cars in Australia called Rent 2 Own Cars. -IT Hardware/Software Reseller -Energy Renewable -Real Estate Industry -Car Dealership -3D Interior Design Software Also use the following project management tools: -Asana -Slack -Podio -ActiveCollab -Teamwork Projects -Mojo -Salesforce -Hubspot -Microsoft Dynamics -Zoho Promote and utilize certification of key IT positions (Project Manager, Service Managers, Technical Managers) Improve mentoring and coaching within IT Implement or improve internal training programs Establish formal program for institutionalizing critical knowledge