RESPONSIBILITIES: - Develops training modules and competency-based learning materials - Create designs for posters, brochures, flyers - Plans training sessions and delivers competency-based trainings - Plans and conducts competency assessment - Maintain training facilities - Monitors the performance of faculty members & recommends courses of action - Provides academic & psychological assistance to students - Assigns load to faculty members & assisting them in their instruction methods & approaches

RESPONSIBILITIES: - provides voice technical support to address customer's concerns on installation and configuration of networking devices - troubleshoots, diagnoses product feature and potential interoperability issues with other vendors' equipment in customers' environments - documents customer's service request on our database for future reference - supports and administers network devices and systems including: LAN cards and wireless network adapters, routers, gateways, repeaters, range expand