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Customer Service AdvisorOct 2016 - Jan 2017 (3 months)
● Logically problem solving to ensure that problems are dealt with first time and improving the client experience. ● Achieve all targets set to a high standard. ● Ensuring all appointments are seen to resulting in high client satisfaction. ● Acting quickly to ensure delays do not occur and impact the customer journey. ● Prioritising workload ● Scheduled appointments. ● Screened telephone calls and forwarded them to the appropriate departments. ● Diary Management.
Conveyancing AdministratorFeb 2016 - Jun 2016 (4 months)
● Presenting complicated information in an easy to understand format to instil confidence in clients. ● Managing clients’ expectations ● Developed and maintained filing and retrieval systems. ● Updating Clients at every stage the process. ● Utilising research skills to check information held on properties. ● Created, indexed and maintained client binders. ● Working on a case management system. ● Drafting letters and emails.
Client Care ConsultantMar 2015 - Oct 2015 (7 months)
● Achieving client satisfaction through effective questioning. ● Managed multiple diaries and scheduling appointments. ● Increasing the company revenue by up-selling products and services. ● Obtained positive feedback by giving timely updates on the progress of their purchase/sale. ● Achieved targets by reassuring clients and managing their expectations. ● Conducted research to address customer concerns. ● Contacting solicitors to successfully progress house sales.
LLB Law2010 - 2014 (4 years)
US English Level 195%
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