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EXPLORE
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$10 USD / Hour
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Pakistan (8:23 AM)
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Joined on August 28, 2011
$10 USD / Hour
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Thanks for visiting! We are a 24/7 Customer Service and Backend Support Company with a decade of experience on other freelance sites and hundreds of satisfied clients ! We can make/receive phone CALLS, handle EMAILS, answer LIVE CHATs or text messages and social media requests. We can also do DATA ENTRY, list building, TRANSCRIPTION and other admin work. We are friendly yet professional and offer personalized support. Contact today for QUOTE or TRIAL of our services !
Verifications
Call Center Agent Voice Sample 3
Call Center Agent Voice Sample 2
Call Center Agent Voice Sample 1
Email Support to Amazon Seller
24/7 Live Chat Support
Email Customer Service
Call Center Agent Voice Sample 3
Call Center Agent Voice Sample 2
Call Center Agent Voice Sample 1
Email Support to Amazon Seller
24/7 Live Chat Support
Email Customer Service
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Experience
Customer Support Manager
Dec, 2013 - Feb, 2015
•
1 year, 2 months
Amazing.com
Dec, 2013 - Feb, 2015
•
1 year, 2 months
I was promoted as Customer Support Manager after 2 years of my employment. I managed a virtual team of 15 people based in Pakistan and Philippines. My duties included: - Delivering World Class Customer Support to 10,000+ members - Monitoring and Training team to ensure they provide excellent customer service - Work as main point of contact between the team and higher management - Assisting in development if Training documents and Knowledgebase - Handing Escalated Customer Issues and Complaints
Dec, 2013 - Feb, 2015
•
1 year, 2 months
Customer Support Representative
Apr, 2011 - Dec, 2013
•
2 years, 8 months
Archon Media
Apr, 2011 - Dec, 2013
•
2 years, 8 months
Duties include: - Providing Support using Kayoko Support System - Responding to tickets and providing resolution - Escalating technical concerns to back end - Attending team meetings and provide suggestions
Apr, 2011 - Dec, 2013
•
2 years, 8 months
CSR
Dec, 2007 - Apr, 2011
•
3 years, 4 months
Mobilink GSM
Dec, 2007 - Apr, 2011
•
3 years, 4 months
Mobilink GSM is largest Cellular Service Provider in Pakistan, with more than 7000 emplyees nationwide. Reponsibilities as Customer Service Representative include: * Answering Customer's queries over the phone with average 95% quality and scoring high on productivity. * Having good quality skills, now given an opportunity to deal with High profile segmentation of customers * Escalating and resolving issues to concerned department for resolution Got Achievement award for Best Call taken in month of
Dec, 2007 - Apr, 2011
•
3 years, 4 months
Education
University of the Punjab, Lahore
2004 - 2008
•
4 years
Bachelors, Commerce
Pakistan
2004 - 2008
•
4 years
Qualifications
Call Center Agent Training
2006
HRDC training center
Course contents include: - Basics of call center - Accent Reduction - Customer Service - Telemarketing Sales - US geography basics
2006
Certifications
US English
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