EXPLORE


4.7
4.7
97%
$5 USD / Hour
・

Pakistan (8:46 AM)
・
Joined on January 27, 2010
$5 USD / Hour
・
Our goal is to find Long Terms Contracts with companies that is constantly growing. We are ready to work and share our skills and talent to whom we are working with. We have been in Customer Service Company for a two years providing excellent services and giving sales customer satisfaction. We are ready to work with progressive, productive people and aiming to grow with them. Aside from being professional in Call Center industry, We also have Experts in in Business Administration Field> and want to utilize what they have learned and apply it in career. Our Customer Service experience is with a FMGC (fast moving consumer goods) & Order receiving calls from Customers assisting them with complains, placing orders, and providing information related to products. We have Experts in Following Fields - Personal Assistant - Virtual Assistant - Administration Assistant - Customer Support Worker - Data Entry - Article writing - Data Researcher - Survey - Statistical inference - SEO - Marketing - Business Plans - Management - Organizational Behavior You can contact us any time for help and we will be always there for you, Regards Muhammad Sumair, Operation Manager Your Outsourcer
Verifications
On time
87%
On budget
100%
Accept rate
56%
Repeat hire rate
16%

Email marketing Blast.

Email marketing Blast.

Email marketing Blast.

Email marketing Blast.

Email marketing Blast.

Excel Template

Excel Form Creator

Youtube Channel Administrator and Video Uploading

Youtube Channel Administrator and Video Uploading

Youtube Channel Administrator and Video Uploading

Youtube Channel Administrator and Video Uploading

Youtube Channel Administrator and Video Uploading

Excel Template

Data Consolidation and Clean-up

Email marketing Blast.

Email marketing Blast.

Email marketing Blast.

Email marketing Blast.

Email marketing Blast.

Excel Template

Excel Form Creator

Youtube Channel Administrator and Video Uploading

Youtube Channel Administrator and Video Uploading

Youtube Channel Administrator and Video Uploading

Youtube Channel Administrator and Video Uploading

Youtube Channel Administrator and Video Uploading

Excel Template

Data Consolidation and Clean-up
Brilliant writer, as always. Highly recommended.
Share
Excellent guy, VERY professional, VERY quick delivery, VERY high quality work.
Share
Loved the work you did, thank you.
Share
Awesome guy,, Did this task in one hour, trust him he will not waste your time, I will use his services again... Thank you Muhammad [19 September, 2012] Awesome guy,, Did this task in one hour, trust him he will not waste your time, I will use his services again... Thank you Muhammad
Share
Muhammad is very dedicated to the quality of the job and nice to work with. He did delay a bit to deliver the job, but when I pushed he went the extra mile. Would work with him again!
Share
Experience
Contact Center Team Leader
May, 2012 - Aug, 2012
•
3 months
McDonald's Pakistan
May, 2012 - Aug, 2012
•
3 months
Working as a Team leader in McDonald's Pakistan Contact Center. Job Tasks and Responsibilities: - Daily Sales Reports of different Outlets. - Shift Call Drop Ratio and Operation Reports. - Feedback To manager. - Manage the Team Member for their Productivity. - Pre Shift and Por Shift Management. - Conducting Weekly Quality Session for Below Bench Mark Employees. - Checking The Quality of Calls.
May, 2012 - Aug, 2012
•
3 months
Customer Support Agent
Sep, 2010 - May, 2012
•
1 year, 8 months
Sybrid Pvt ltd - A Lakson Group Company
Sep, 2010 - May, 2012
•
1 year, 8 months
Worked as a Customer Service Representative in McDonald's Pakistan. Job Responsibilities: - placing the order of customer on phone. - launching complain ticket. - providing feedback to customer. - providing feedback to delivery head. - providing feedback to shift supervisor. - response to customer. - weekly survey participant. - Updating Quality Shortage and Operation Shortage form Outlets.
Sep, 2010 - May, 2012
•
1 year, 8 months
Education
Iqra University
2009 - 2012
•
3 years
Bachelors of Business Administration - Appear in 7th Semester (MARKETING)

Pakistan
2009 - 2012
•
3 years
Qualifications
eMAIL Marketing Expert
2012
Madni Enterprise
Achieve a Reward on Different Email marketing Ideas, From Madni Enterprise.
2012
Top Performace quality criteria
2011
McDonald's Pakistan
Achieved an award on top performer on quality criteria in March 2011
2011
Publications
Effect of Political and Economical Instability for the choice of Managers on Short Term and Long Term Investment Option.
Jstore Organisation.
If you want to read my Research Report Please contact me, I will provide you a Soft copy at free of Cost,... Thanks
Research Report
Iqra University
Write an research report on International Fast food chain in Pakistan
Certifications
Freelancer Orientation