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Outsourcing with a Powerhouse Provider of Accounting and Finance KPO Services Nameya Associates is a provider of KPO services in the accounting and financial domain in India with a mission to redefine the way outsourcing for financial services is delivered across the globe. Our team of chartered accountants and associates provide outsourcing for back-end services to various nationalized as well as MNC banks. We offer comprehensive outsourcing for all business accounting processes including: * Accounts Receivable/Payable * Payroll * General Ledger * Auditing * Data Processing * Voice Based Phone Support * Verifications * Debt Collection Nameya AssociatesOperating since March 1993, Nameya has pioneered KPO services for the accounting and financial services sector. The key competitive factor in Nameya being a leader in the BPO space is our commitment to enable companies to operate more efficiently and produce unmatched services. As a Knowledge Processing powerhouse, we deliver unequaled business value to customers through a combination of operational excellence, quality frameworks, and service delivery innovation. Nameya’s paramount objective is to continue to innovate and sustain increases in stakeholder value by consistently showing top line growth. We commit ourselves to be a good corporate citizen with the highest ethical standards, delivering world-class service to ensure customer delight by using technology for service differentiation, and a dedicated, knowledgeable workforce. Our fully automated back-office processing center encompasses all CPA activity and fulfillment of other legal obligations, such as: * Customer verification prior to disbursement. * Debt collection through dedicated team. * MIS reports, deposit of check, drafts and cash at required intervals. * Receivables monitored on a daily basis. * Post-dated check control, management and storage. * Tracking, collection and monitoring post delivery documentation. * Reconciliation of payments made by customers, i.e. bank related, disbursement and monitoring. * De-dupe: Database of defaulter (approx. 100 thousands records). To ensure the highest quality of our outsourcing services, we typically measure: * Nameya AssociatesCustomer satisfaction * Accuracy * Turn-around times & backlog * Billed vs. collected amounts * Efficiency (cost & processing time per unit) Our service delivery quality control process involves identifying and monitoring key process parameters of all client processes. Audits are conducted prior to service delivery where required, and any defects are analyzed and rectified. We use a formal Governance Model as a management framework to mutually manage the relationship, expectations, contractual dependencies, and services. This framework and structure is supported by a defined set of standards, documented processes, and best practices. Governance is used to bring client requirements and Nameya’s offerings into sync. Nameya offers its clients integrated multi-channel communication services to manage all their customers interactions. Tailor-made solutions are provided to each client to optimize all accounting processes according to business requirements.
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