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Bandeira de Belize Belize, Belize
Membro desde 1 de outubro de 2007
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March 2006 – Present Fulton Data Processing Burrell Boom Customer Service Associate § Customer Service: Assist International customers via Message or Phone with any difficulties or information that may be needed. Answer all questions and ensure customer satisfaction based on various aspects of the business received by customers via phone or messages, ensuring all questions are responded to and provide complete follow-up as necessary. § Marketing: Send e-mails, messages and make phone calls to International Customers providing them with information on promotions, offers, discounts and essential information in using our services. Provide essential information to ensure customer return or business. Ensure customers receive appropriate bonuses or promotional offers when requested. § Troubleshooting: Assist customers with the website and any troubleshooting that may be needed. § Credit Assistance: Monitor and Assist customers with any difficulties experienced in funding via different payment options available. Offer information on alternatives together with instructions and complete follow-up. September 2004 – August 2005 13 Productions Belize City Producer § Assist in the production and coordination of Ads, Documentaries and Presentation Videos § Write and develop TV and Radio Ads, including concept development § Write original scripts for Documentaries and Long Videos § Edit, revise and reformat customer information, scripts and concepts for all length projects when script or presentation is provided § Assist in coordinating video projects and supervise script and shot list § Find resources for Ads & Documentaries – Actors, Locations, Props, Photos, etc § Assist in pick up and delivery of elements to and from location and during shoots § Do time log and reports on shoot § Do Online and Internal research for editors on complex video projects § Quality control on Consumer Projects – review and offer constructive criticism on projects before they are delivered to clients. § Minimal video editing for small projects § Content Development for Interactive CDs § Develop marketing ideas and promotions for the company § Update Archiving systems and labels § Use of programs: Microsoft Word, Microsoft Excel, Adobe Photoshop, Editing programs, Internet Explorer and other production software programs December 2003 – July 2004 Belize Audubon Society Belize City Gift Shop Manager Responsible for the operations of all BAS Gift Shops, managing sales and operations, controlling accounting, merchandising and loss prevention, ensuring the highest level of customer service throughout the stores. § Handle direct sales and transfer of merchandise to Protected Areas gift shops § Coordinate sales promotion activities and pricing merchandise § Oversee preparation of merchandise placement and displays § Maintain gift shop’s consignment operations § Prepare and review operational reports and records to monitor store profitability § Review paperwork pertaining to receiving, transfers, damages, and return-to-vendors in order to ensure accuracy of inventory § Calculate daily sales, prepare sales report § Ensure safekeeping of BAS funds and property and overall maintenance of the store § Help solve problems that affect the gift shop’s service, efficiency and productivity May 1998-July 1999 Eurocaribe Shipping Services, Ltd. Belize City Sales Coordinator § Preparation and Distribution of shipping documentation § Customer Service, responsible for dealing with complaints and claims § Accounts Receivable and Payable, responsible for keeping track of billing and payments for the company § Sales Calls with the Sales Representative, visiting customers on a regular basis in order to attain business. § Completing assigned work given by company directors § Use of Microsoft Word, Excel, Quicken Accounting Program and Shipping Software August 1999 – June 2001 Coordinator, Cargo Vessels § Prepare Documents and other requests for Cargo vessels arrival § Boarding Agent, dealing with local customs and immigration officials for clearing of vessels, ensuring all requests made by the vessel are done § Accounts Receivable, preparing disbursements and billing for each vessel § Use of Microsoft Word, Excel, Quicken Accounting Program, Shipping Software, E-mail Programs and Internet July 2001 – July 2003 Coordinator/Accounts Manager, Cruise Department and registered Director of Eurocaribe Shipping, § Coordination of arrival and departure of cruise vessels. § Ensuring all requests via e-mail or verbal are completed made by crew or passengers, that includes provisioning, medical evacuations or incidentals § Boarding Agents, dealing with local officials and vessel personnel § Dealing with problems by passengers or crew onboard. § Managed all Accounting for each vessel, billing and receivables § Use of Microsoft Word, Excel, Quick Books Accounting Program, E-mail Programs and Internet Research
$20 USD/hr
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