Imagem de perfil de osamafsiddiqui
@osamafsiddiqui
Bandeira de Pakistan Karachi, Pakistan
Membro desde 22 de abril de 2015
1 Recomendações

osamafsiddiqui

On-line Offline
We are a company of about 3 to 5 individuals. All are expert in their own fields. We promise to deliver quality services. We believe in customer satisfaction on all levels.
$10 USD/hr
1 comentário
1.1
  • 100%Trabalhos concluídos
  • 100%No Orçamento
  • 100%Pontualmente
  • N/ATaxa de Recontratação

Portfólio

Comentários recentes

  • imagem de Saba S. Customer Service (Emails) $35.00 USD

    “Very professional freelancer, I am very satisfied with the work done. Good language skills and very courteous responses to my customers. Will surely hire again!”

Experiência

Customer Support Manager

Mar 2014 - Mar 2015 (1 year)

- Managed a team of 40 agents providing verbal/non-verbal support to different e-commerce and retails businesses. - Designed and implemented the strategies and SOPs for day to day operations. - Responsible to assure superior customer services for 100+ clients. - Responsible for quality evaluation of the operations.

Content Manager

Jan 2013 - Feb 2014 (1 year)

- Developed content strategy for websites. - Managed blogs and product descriptions on regular basis. - Handled social media platforms for different clients.

Senior Customer Support Executive

May 2011 - Dec 2012 (1 year)

- Provided customer support for different international clients. - Provided verbal/non-verbal support (Call, Live Chat and Emails) - Provided support through different e-commerce platforms like ERP, CRM, Shopping Carts, Payment Processors and Ticketing Platforms. - Trained new recruits as per the processes.

Customer Support Associate

Jan 2010 - Apr 2011 (1 year)

- Provided customer support for different international clients. - Provided verbal/non-verbal support (Call, Live Chat and Emails) - Provided support through different e-commerce platforms like ERP, CRM, Shopping Carts, Payment Processors and Ticketing Platforms.

Educação

Bachelors - Telecommunication

2003 - 2007 (4 years)

Qualificações

Diploma Graphics (2014)

APTECH

- Design Logos, Banners, Newsletters and other promotional material.

Publicações

Mobile based PABX

Designed a PABX which routed calls from a mobile phone to different extensions.

Certificações

  • US English Level 1
    93%
  • Numeracy 1
    88%

Verificações

  • Conectado com o Facebook
  • Freelancer Preferencial
  • Pagamento Verificado
  • Telefone Verificado
  • Identidade Verificada
  • E-mail Verificado

Minhas habilidades principais

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