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Customer Service (Emails)
“Very professional freelancer, I am very satisfied with the work done. Good language skills and very courteous responses to my customers. Will surely hire again!”Saba S. há 4 anos
Customer Support ManagerMar 2014 - Mar 2015 (1 year)
- Managed a team of 40 agents providing verbal/non-verbal support to different e-commerce and retails businesses. - Designed and implemented the strategies and SOPs for day to day operations. - Responsible to assure superior customer services for 100+ clients. - Responsible for quality evaluation of the operations.
Content ManagerJan 2013 - Feb 2014 (1 year)
- Developed content strategy for websites. - Managed blogs and product descriptions on regular basis. - Handled social media platforms for different clients.
Senior Customer Support ExecutiveMay 2011 - Dec 2012 (1 year)
- Provided customer support for different international clients. - Provided verbal/non-verbal support (Call, Live Chat and Emails) - Provided support through different e-commerce platforms like ERP, CRM, Shopping Carts, Payment Processors and Ticketing Platforms. - Trained new recruits as per the processes.
Customer Support AssociateJan 2010 - Apr 2011 (1 year)
- Provided customer support for different international clients. - Provided verbal/non-verbal support (Call, Live Chat and Emails) - Provided support through different e-commerce platforms like ERP, CRM, Shopping Carts, Payment Processors and Ticketing Platforms.
Bachelors - Telecommunication2003 - 2007 (4 years)
Diploma Graphics (2014)APTECH
- Design Logos, Banners, Newsletters and other promotional material.
Mobile based PABX
Designed a PABX which routed calls from a mobile phone to different extensions.
US English Level 193%
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