Provides Answers from Customers regarding use and Troubleshooting of Equipment Through chat/ phone /Email. use the most Appropriate way to communicate with Different Behavior types on Call/ Chat. Apply the Element on Buil;ding positive rapport with different types of customer over the phone/ chat. Apply appropriate actions to effectively control a call/ chat. Meets commitment to Customers. Display time flexibility as per work requirement. I can also do some proofreading and translations for Spanish to English or Vice Versa