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(24 reviews)

Mercy

@ProfMercy

4.9

4.6

85%

VA | Cutomer Support | Chat Agent | Data Etry

$5 USD / Hour

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Kenya (6:11 PM)

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Joined on November 9, 2021

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7 Recommendations

$5 USD / Hour

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Hello, My name is Mercy, and thank you for taking the time to view my profile. I’m a reliable and detail-oriented Virtual Assistant with 3 years of experience helping busy entrepreneurs and growing businesses stay organized, responsive, and efficient. Clients describe me as proactive, easy to work with, and someone who keeps things running smoothly behind the scenes. How I Can Support Your Business 1. Customer Support (Chat & Email) 2. Live Chat Support 3. Email and Inbox Management 4. Data Entry and Web Research 5. Calendar Management and Scheduling 6. CRM Management and Lead Follow-Up 7. Shopify Product Listing and Updates 8. Order Fulfillment and Tracking 9. Google Sheets and Excel Management 10. Document Preparation and Formatting 11. Basic Reporting and SOP Documentation 12. Permit, Vendor, and Follow-Up Coordination 13. Personal Assistance 14. WordPress Content Updates 15. Social Media Post Scheduling (Facebook, Instagram, TikTok, LinkedIn) 16. Travel Itinerary Planning Tools I’m Comfortable With * Shopify * Zendesk * Intercom * GoHighLevel * Zoho CRM * Google Workspace * Microsoft Office Suite * Slack * Trello * Asana * [login to view URL] * Notion * Canva * Buffer * Travefy * ChatGPT * Claude What You Get When You Work With Me * Prompt and professional communication * Accurate, detail-oriented work * Same-day updates and reliable follow-through * A proactive assistant who spots issues early * Warm and non-judgmental customer interactions * Flexible availability (up to 6 days a week) Industries I’ve Supported * eCommerce and Shopify Stores * Travel Agencies * Marketing Agencies * Health and Wellness Businesses * Real Estate and Mortgage Professionals * Coaches and Consultants * Small Businesses and Startups How Do You Know I Can Help You? If your inbox is overflowing, customer messages are piling up, or daily admin tasks are taking time away from growing your business, I’m here to help. I take ownership of the behind-the-scenes work so you can focus on growth with confidence. Feel free to message me to discuss how I can support your business.

Verifications

On time

99%

On budget

100%

Accept rate

86%

Repeat hire rate

See all Data Entry Clerks in Kenya

Portfolio

I created a strategic route plan for a software sales representative to help them visit multiple companies efficiently in a single trip. Using location research and route optimization, I organized the most practical driving sequence to reduce travel time, fuel costs, and unnecessary backtracking while maximizing the number of client visits in a day. This project highlights my ability to support sales teams with accurate data, territory planning, and operational organization—helping field representatives stay focused on closing deals instead of figuring out logistics. Ideal for businesses that need a Virtual Assistant for route planning, sales support, lead organization, and travel coordination.

Route planning for a sales executive

Fb Page Mgt & Audience Engagement

Handled Shopify order processing, tracking updates, refunds, and invoice management to maintain smooth store operations. Ensured accurate order handling, timely fulfillment, and consistent customer support to improve efficiency and customer experience.

Shopify Store Order Processing

For this project, I used Trello to organize and manage tasks in a structured and visually clear workflow. I created boards, lists, and cards to break down tasks into actionable steps, assign priorities, and track progress from start to completion. This helped ensure nothing was missed, deadlines were visible, and work was easy to follow at a glance.

The system improved clarity and efficiency by centralizing all tasks in one place, making it easier to manage multiple activities simultaneously and maintain consistent progress updates.

Project Management

For this project, I managed and organized a structured calendar system to support efficient scheduling and time coordination. I handled appointment setup, meeting organization, and time blocking to ensure there were no conflicts, overlaps, or missed engagements. The calendar was arranged in a clear, easy-to-follow format, allowing for smooth daily planning and improved time management.

This work focused on maintaining an organized schedule that supports productivity, ensures timely communication, and helps prioritize important tasks and meetings effectively.

Calendar Management

I managed and organized a professional email inbox to ensure clear communication and efficient workflow. I sorted incoming messages, prioritized urgent emails, and ensured timely responses to important inquiries. I also organized folders, flagged key messages, and maintained a structured inbox system so nothing was missed or delayed.

The focus of this work was to improve clarity, reduce inbox overload, and ensure smooth, professional communication handling on a daily basis.

Email Management

Route planning for a sales executive

Fb Page Mgt & Audience Engagement

Shopify Store Order Processing

Project Management

Calendar Management

Email Management

4.9 · 24 Reviews

24 Reviews

Entry-level Customer Service Advisor Needed

Mercy is a fast learner and works incredibly hard, she also took control of other members of the team and helped them improve their work.

Customer Support

Customer Service

Customer Experience

Afternoon Body Doubling Session - Online/Female - Australian Time

Mercy has been an incredibly supportive team player. She is friendly, encouraging, and adaptable, and her assistance has been wonderful in helping me achieve my goals.

General Office

Administrative Support

Virtual Assistant Needed who can use Wordpress -- 2

She may be dealing with personal issues, but her response time has been extremely slow, often taking several hours to an entire day to reply to messages. She also failed to submit the requested work on time. After careful consideration, we decided to end the contract. She’s not a good fit for our needs, and we’ll be moving forward with hiring a more reliable freelancer. [11 April, 2025] She may be dealing with personal issues, but her response time has been extremely slow, often taking several hours to an entire day to reply to messages. She also failed to submit the requested work on time. After careful consideration, we decided to end the contract. She’s not a good fit for our needs, and we’ll be moving forward with hiring a more reliable freelancer.

WordPress

Virtual Assistant

Quote for Virtual Assistant Services

Mercy was professional throughout the project and was a quick learner. She was eager to jump in and learn new tasks and asked questions to ensure tasks were completed correctly.

+1 more

Excel Column Formatting Assistance

She fixed my problems with Excel, Thanks!

Administrative Virtual Assistant

Sep, 2024 - Dec, 2024

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3 months, 1 day

Marketing-Mo

Sep, 2024 - Dec, 2024

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3 months, 1 day

I have had a fantastic opportunity to grow both personally and professionally. Collaborating with such talented colleagues has been incredibly rewarding. I've learned a great deal about marketing, cold calling, project management, teamwork, customer service, CRM as well as general correspondence. I truly value the supportive environment that encourages continuous learning. This experience has not only enhanced my skill set but also reinforced my passion for virtual assistance.

Florida, United States

Sep, 2024 - Dec, 2024

•

3 months, 1 day

Executive Virtual Assistant-Email Management

Jun, 2024 - Sep, 2024

•

3 months

TaxRelax

Jun, 2024 - Sep, 2024

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3 months

As a VA, I specialized in email management, efficiently organizing and responding to client emails, filtering important messages, and ensuring timely follow-ups. My role involved streamlining communication to enhance productivity, improve client satisfaction, and support smooth day-to-day operations for businesses."

Abercynon, United Kingdom

Jun, 2024 - Sep, 2024

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3 months

University of Nairobi

2018 - 2021

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3 years

Bachelor of Science in Statistics

Kenya

2018 - 2021

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3 years