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$18 USD / hour
Bandeira do(a) UNITED STATES
poughkeepsie, united states
$18 USD / hour
Atualmente, está 9:02 AM aqui
Ingressou em abril 10, 2006
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r2ruchir

@r2ruchir

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$18 USD / hour
Bandeira do(a) UNITED STATES
poughkeepsie, united states
$18 USD / hour
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Education: Ÿ [login to view URL] (Commerce) from Karnataka University in 2004. Ÿ 12th (commerce) from Universal Public School, New Delhi. Ÿ 10th from Universal Public School, New Delhi. Other Qualification(s)/ Certification(s); Ÿ IGNIIT course from NIIT. Ÿ Basic computer hardware course. Experience: January 2006 – Present at Marist College Job Profile: I am working as a web developer in Marist College. My current responsibilities are designing and managing two of the college e-education websites. I designed the payment system for the website so that students can directly pay for the courses through website. I am currently managing all the major and minor updates that are required on those websites. August 2004 – January 2006 at Accenture Job Profile: Provide hardware and software support to the employees of the Accenture world wide. I would provide support on different Microsoft products like MS Office, Outlook, including the MS OS. I was involved in transition from Lotus Notes 5.0 to Outlook. I would help customers in VPN connections and also provide them the support on Lotus notes relating configuration, database connectivity, permissions, sending and receiving the mails on Lotus Notes. I was involved in another project of Accenture, wherein, we support network connectivity, hardware and software issues for one of its client. I am also involved in preparing the tech articles which provide step by step instruction on how to solve an issue, and I am also involved in training new hires. I am also the part of the team involved in “AMR case audit” project. Currently involved in new project wherein we provide remote support to users facing issue with different client applications. This involves remote logging to user’s laptop and running necessary tests to ensure applications are running fine and if required re-install them. It also involves synchronizing laptop and handheld data to a centralized database. October 2003 – August 2004 at Sykes India Pvt. Ltd Job Profile: Provide level II support to US customers. Take on floor escalations. Do the research on the new issues and make the technical articles based on the research. Work with the Level III team relating the Bluetooth and WI-FI setup and connectivity issues. I would train and update the agents on new issues on a daily and weekly basis. Attend the weekly review meetings with various other departments relating the technical issues and other customer complains relating the service. Monitor the agent’s calls to ensure the quality service at all times. I would also make weekly and monthly reports on the agent’s performance. . I had an additional responsibility of handling the corporate escalation and the escalation directly from the client side. October 2002 - October 2003 at Hewlett Packard Job Profile: Screening of calls as H/w or S/w. attending to customer calls, Interact with HP Customers Worldwide. Screening customer’s technical queries and entitling them. Proactively identify issues and improve processes on ongoing basis. Conduct Training. Handle Escalations. I would co-ordinate between customer & technical team. I would co-coordinate for Installation & Commissioning of all Hp-Unix products purchased by customers countrywide. Attend weekly, monthly review meetings with different departments. I would co-ordinate between onsite engineers & respective warehouses. Interact with logistics team for timely part dispatches. Maintain the shift roasters. IT Skills Skill Type Skill Name DATABASE SQL 7.0 GUI HTML, DHTML, ASP, java script, vb script, CGI scripting LANGUAGE VB 6.0, VC++, C++, core JAVA NETWORK basic win NT 4.0 and Linux 7.0 networking OS win98/2000/XP/NT4.0, Linux 7.0 TOOLS MS Office 2000, MS Office 2003 IT Projects: As Programmer at NIIT from June 2002 - August 2002 Project Name: Online Shopping Mall Team Size: 1 Location: Bangalore Profile: Project outline:1: On the home page provide the brief description of the website and also provide two login frames, one for the buyer and other one for the seller.2: If it's a new buyer or a seller provide the option of registering to the website and also validate that whether the username selected already exists or not.3: Validate the username and password and on the basis of that take the customer to the desired page (if buyer has logged in take him to buyer's page, if seller has logged in take hi to the seller's page)4: buyer has a option of either selecting a product and make payment or can add the items to his tray, once the is through shopping he can check the tray, where, he will come to now the products he has added to his tray, their quantity and price and the total price of his shopping.5: Also provided the chat feature where the user can chat with a tech support person in case he is facing some problem while browsing the site.6: If the seller has logged into the website, he has a option of adding new products to his list and check what other products of his are available on the site. Role: This was an Individual project so I had to first create blue prints of the whole website, decide what all feature and required in both buyers and sellers view. Then creating the web pages and doing the backend programming and maintaining the database Skills Used: SQL 7.0, HTML, DHTML, ASP, java script, vb script, WIN NT4.0 As Programmer at NIIT from March 2002 - May 2002 Project Name: On-line Banking Team Size: 1 Location: Bangalore Profile: Project Outline: 1: Login to the network using username and pasword.2: Provide the customer with the option of changing pawword.3: On successful login, prompt the menu asking customer what he would like to do (like: order cheque book, transfer the money to same bank but some other a/c, update his profile)4: Validate the transaction before proceeding and confirming the transaction.5: Customer can also check for the transactions he has during the given period and also take the print out.6: Easy navigation between the pages.7: Provided the bank manager's view, where a bank manager can log in to check his clients data base (like total number of clients, their names and contact details and if required their transaction details) Role: since it was an individual project, I had to take care of whole project alone. I first had to make a blue print of the project, going into the details of each possible steps, then create a GUI with all the possible pages and then do the backend programming Skills Used: VB 6.0, SQL 7.0, WIN NT4.0 As Programmer at NIIT from September 2002 – November 2002 Project Name: Customer data managing application Team Size: 1 Location: Bangalore Profile: Project outline: 1: On Main menu user should get the menu asking to view either the details all the customers, any particular customer's details, modify any particular customer's details, and add new customer's details or just exit the application. 2: based on the option user select the required page would open and user would be able to perform the desired activity. Role: Being an individual project, I had to take care of all the small details of the project. Ensuring no bugs was found in the application. Use of Pointers to improve the processing speed. All the data was stored in a file. Skills Used: C++, Data was stored in a file

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