A H MARKETING HOUSE as BPO
Business processing management or BPM is the orchestration of various business systems into identifiable and controllable systems. The key factor before finalizing on a BPO vendor is to scrutinize and analyze his strength and expertise in terms of providing similar services to clients. One good way to find this out would be to follow up with the firm's existing clients regarding the services .BPO can be used to solve a single glitch or inefficiency in your company, or it may be used to create a single unifying system to consolidate a myriad of different company processes.
The BPO vendor must have proper quality certifications and should be in possession of skilled manpower or must be in a position to offer training facilities. Apart from this the BPO company should have a strong financial background and should be willing to share risk in the outsourcing contract. It is always good to know the kind of services that the vendor offers and his relationship with other outsourcing suppliers.
Most companies decide to outsource their business processes to multiple BPO companies rather than a single one. This by all means is a good practice as the vendors will compete among themselves to provide better service and the company will always be in a position to change vendors incase one doesn't live up to the mark.
Things to consider in a BPO contract
After finalizing on your BPO vendor the next step apparently is signing a contract with him. Here are a few points you should look out for in the contract:
• capacity of work
• Rates fixed of the service
• Term, conditions and Termination rules
• Performance Guarantees
• Training costs
• Security, Privacy, and Continuity terms
• Indemnification and Insurance
Having the right business vision, selecting the right offshore destination, with the right BPO vendor and signing a well defined BPO contract will ensure that your business gets the most out of outsourcing.
BPO as expanded sounds as Business Process Outsourcing and can be aptly defined as the act of utilizing the services of a third party by a company in order to perform its back office operations that might be payroll administration, customer help desks/ call centers, telemarketing, accounting, billing; the list is endless.
Benefits of BPO
• Increase productivity
• Cut operational costs
• Provide better service
• Save costs
• Improved accountability
The BPO boom seems to be increasing everyday with more and more companies deciding to follow the race, making conditions really viable for a positive growth in the BPO industry.