Roel T.

Hi, here is my job experience: ATT ConecTech for Arvato Global Services T3 Agent; Advanced Tech Support for Windows and Mac. Diagnose, troubleshoot and resolve any computer/network related issue, either over the phone or connecting and controlling the customer's computer. 8 months experience. Xbox 360 Campaign for Arvato Bertelsmann T2 Resolution Specialist; Back Office Tasks. To work in cooperation with the Service Center to track and recover lost consoles and accessories and return them back to the customer in a timely and professional manner, while at the same time, work to improve the processes and policies of the company. 10 months experience. Microsoft Volume Licensing for Arvato Bertelsmann T1 Agent; Customer Service. To provide assistance and basic tech support for the customer to help them acquire full control over his account, his software and his product keys, so he and his corporation/institution could take full advantage of the Microsoft products. 2 months experience. Internet Café 8bits. Own business Co-owner and manager. To provide Internet access, online video games and tech support for customers, while at the same time, to perform maintenance and upgrades on the business local network and full equipment. 2 years experience.