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Sharon Vi M.

@ronavi

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Administrative Staff, Airline Reservation Staff, Email and Chat Support

$7 USD / Hour

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Flag of

Philippines (1:36 PM)

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Joined on August 25, 2010

$7 USD / Hour

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I have worked in different BPO companies here in the Philippines and I am up for a challenge, willing to learn new tasks, and is easy to be trained. Over the last 15 years, I have developed my skills on Customer Service as well as to the tools that we uses in communicating with Clients. My core competency lies in Data Entry, Customer Service, and Writing Emails. I have also done a lot of Flight Reservations (both Domestic and International flights) using Amadeus, and I know MS Office and MYOB Applications pretty well. I believe I can do the job well as I am focused whenever there's a task given to me, and I make sure that I'll give the required output or even try to exceed the Client's expectation.

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Experience

Freelancer: Travel Agent (Virtual Assistant/Admin Staff)

Nov, 2013 - Mar, 2019

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5 years, 4 months

Remote Staff and Upwork

Nov, 2013 - Mar, 2019

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5 years, 4 months

My core competency lies in Data Entry, Customer Service, and Writing Emails. I have also done a lot of Flight Reservations (both Domestic and International flights) using Amadeus, and I know MS Office and MYOB Applications pretty well.

Nov, 2013 - Mar, 2019

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5 years, 4 months

Senior Process Executive

Oct, 2011 - Dec, 2012

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1 year, 2 months

Infosys BPO Ltd

Oct, 2011 - Dec, 2012

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1 year, 2 months

As a Senior Process Executive, my main role is to process or enter our customers order through our system. Our clients are from other businesses who would like to have their computer network to be upgraded or add another network to their system.

Oct, 2011 - Dec, 2012

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1 year, 2 months

Customer Service Representative -Non Voice

Jan, 2008 - Sep, 2011

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3 years, 8 months

US Autoparts Network

Jan, 2008 - Sep, 2011

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3 years, 8 months

US Auto Parts stands as one of the most trusted internet retailers online. Dedication, commitment to quality service, high level of professionalism and product dependability and competitive prices are reasons that underlie our success in the auto industry. My responsibilities includes handling Chat Sales, which assists customers to the parts they are buying online, and handling the Return Goods Authorization number that is needed by the customer when returning a part.

Jan, 2008 - Sep, 2011

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3 years, 8 months

Education

Bachelors Degree

1996 - 2000

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4 years

Flag of

Philippines

1996 - 2000

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4 years

Qualifications

Amadeus Basic Reservation Course

2015

Amadeus

Accomplished basic airline reservations using Amadeus as GDS

2015

Certifications

G

General Orientation Exam

Verifications

Registered Users

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