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Article Submission BPO Customer Support Data Entry Virtual Assistant
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Praline R.

@rpesguerra

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Virtual Assistant, Administrative, SEO

$8 USD / Hour

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Philippines (1:35 PM)

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Joined on August 25, 2010

$8 USD / Hour

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// 6 years experience as a Virtual Assistant for a Real Estate Broker based in the US // 6 years experience completing Broker Price Opinion reports // 2 years experience in Article Writing, Social Media Marketing, WordPress Design, // // // Content Creation and SEO // 3 years experience in Customer Service/Technical Support // 2 years experience in Quality Assurance

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Experience

Virtual Assistant

Oct, 2010 - Oct, 2016

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6 years

Davis Real Estate

Oct, 2010 - Oct, 2016

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6 years

~ Research comparable properties and utilize this information for the completion of Broker PriceOpinions. ~ Accept Broker Price Opinions and answer inquiries via email related to BPO reports. ~ Address necessary corrections and re-submit BPO orders. ~ List properties on the CTMLS database website. ~ Research potential distressed properties for flipping business. ~ Article writing on topics related to real estate. (i.e. flat fee MLS listing) ~ Data Entry for Broker Price Opinions

Oct, 2010 - Oct, 2016

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6 years

Freelance Article Writer

Apr, 2010 - Sep, 2011

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1 year, 5 months

Project Based

Apr, 2010 - Sep, 2011

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1 year, 5 months

~ Written numerous articles on various niches including gadgets, travel, orchids, furniture, pet clothing, software, etc. ~ Responsible for article submissions through popular article directories. ~ Responsible for Search Engine Optimization of various websites. ~ Social media marketing through Facebook, Twitter, Google Plus and other social media websites.

Apr, 2010 - Sep, 2011

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1 year, 5 months

Quality Assurance Specialist

Mar, 2008 - May, 2010

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2 years, 2 months

Convergys Corporation

Mar, 2008 - May, 2010

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2 years, 2 months

~ Monitored technical support agent calls to ensure quality. ~ Provide feedback and coaching as a means to help agents improve and develop their performance. ~ Facilitate calibrations with Time Warner Cable clients and other vendors.

Mar, 2008 - May, 2010

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2 years, 2 months

Education

Saint Paul University

2001 - 2005

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4 years

Bachelor of Science in Computer Science (Cum Laude)

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Philippines

2001 - 2005

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4 years

Qualifications

Outstanding Student Award

2005

YMCA of Negros Oriental, INC.

Excellence in Academic as well as in Co-Curricular and Extra Curricular Activities during 2004-2005 SY.

2005

Most Diligent TME

2008

Covergys Transaction Monitoring Team

Most Diligent TME

2008

Customer Care Process Training

2005

HSBC Electronic Data Processing Phils. Inc.

Certificate of Completion for Customer Care Process Training at HSBC 40/F PBCOM Tower, Ayala Avenue cor. Herrera St. Makati City

2005

Certifications

US English - Level 1

US English

Verifications

Registered Users

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