Rhea P. Profile

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$13 USD / hour

pasig,

philippines

$13 USD / hour

It's currently 8:14 PM here

Joined fevereiro 8, 2010

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Rhea P.

@rpineda

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$13 USD / hour

pasig,

philippines

$13 USD / hour

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Project Mgr. & Expert in CS/Telemarktng, Web Research & Lead Gen.

Combined 11 yrs. experience in Account Mgt, Telemarketing, Customer Service, Email Support, Quality Assurance, Recruiting, Training and Lead Generation. Handled U.S, Australia and U.K accounts. Detail oriented, hard working, dedicated and customer focused. CRM: Salesgenie, Infusionsoft, Salesforce and more.

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Itens de Portfólio

My work requires gathering pertinent company information such as the following:
- Company Website
- Physical Address
- Updated Phone Number
- Decision maker's name, title and email address.

Ngage Technology

Network Craze

- Handles phone inquiries of account owners.
- Assist and conduct 1:1 Meetings with new employers ensuring that they are familiar with the tools to manage and monitor hired contractors.
- Respond to email and tickets.
- Escalate issues to other departments if needed to be resolved.

oDesk Corp.

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Experiência

LWS Media

abr. 2008 - jun. 2009 (1 ano, 2 meses)

LWS is a Business Processes Outsource specialist, based in Manila Philippines catering to Web Design and Development, Creative Services, Tech Support, Customer Service, Lead Development, Outbound Sales and Marketing Analytics. I am involved in training and supporting newly hired sales team for outbound and inbound campaigns. Reporting to both management and clients, making sure production results are met and action plans are provided. Program/Campaigns: Website Design (Outbound) Computer Retail Stor

The Resource Group

out. 2007 - fev. 2008 (4 meses, 1 dia)

TRG is one of the fastest growing provider of equity capital, strategic advice and customized outsourcing solutions in the BPO sector located in 7 countries. - My job involves assisting newly promoted supervisors with their reports and deliverable. - Develop sales executives through motivating, monitoring, coaching and documenting their improvement using the KPI (Key Performance Indicator). - Plan and evaluate work flow and coordinate work activities to achieve volumes expected to meet operational re

Epixtar Philippines IT-Enabled Services Corp.

jul. 2005 - ago. 2007 (2 anos, 1 mês)

Epixtar is a BPO company located in the U.S and Manila, Philippines. - Perform the duties and responsibilities of a Quality Assurance Manager in a back-up capacity specifically for 8 campaigns both on inbound and outbound programs.This includes creating and updating campaign guidelines, handling and coordinating with clients, send progress reports to various departments and ensuring that client expectations are met. It also involves training and assisting QA analysts handling these campaigns. Program