Project Mgr. & Expert in CS/Telemarktng, Web Research & Lead Gen.
Combined 11 yrs. experience in Account Mgt, Telemarketing, Customer Service, Email Support, Quality Assurance, Recruiting, Training and Lead Generation. Handled U.S, Australia and U.K accounts. Detail oriented, hard working, dedicated and customer focused. CRM: Salesgenie, Infusionsoft, Salesforce and more.
LWS is a Business Processes Outsource specialist, based in Manila Philippines catering to Web Design and Development, Creative Services, Tech Support, Customer Service, Lead Development, Outbound Sales and Marketing Analytics.
I am involved in training and supporting newly hired sales team for outbound and inbound campaigns. Reporting to both management and clients, making sure production results are met and action plans are provided.
Website Design (Outbound)
Computer Retail Stor
Sr. Team Manager
The Resource Group
out. 2007 - fev. 2008 (4 meses, 1 dia)
TRG is one of the fastest growing provider of equity capital, strategic advice and customized outsourcing solutions in the BPO sector located in 7 countries.
- My job involves assisting newly promoted supervisors with their reports and deliverable.
- Develop sales executives through motivating, monitoring, coaching and documenting their improvement using the KPI (Key Performance Indicator).
- Plan and evaluate work flow and coordinate work activities to achieve volumes expected to meet operational re
Blind Monitoring Manager
Epixtar Philippines IT-Enabled Services Corp.
jul. 2005 - ago. 2007 (2 anos, 1 mês)
Epixtar is a BPO company located in the U.S and Manila, Philippines.
- Perform the duties and responsibilities of a Quality Assurance Manager in a back-up capacity specifically for 8 campaigns both on inbound and outbound programs.This includes creating and updating campaign guidelines, handling and coordinating with clients, send progress reports to various departments and ensuring that client expectations are met. It also involves training and assisting QA analysts handling these campaigns.