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BIG Data entry and research project
“Sharon is a good worker and even though her prices are low, she still takes the time to do her work thoroughly and accurately - I will continue to work with Sharon in to the future. Many thanks,”Thomas James R. B. Jun 18, 2011
Customer Service ManagerMay 2010 - Apr 2012 (1 year)
o In charge of the day to day customer interactions via email or chat. o Making sure CSRs are up to date with product knowledge and tools to provide excellent customer service. o Creating daily reports to be sent to the operations manager.
Client Relations SupervisorDec 2007 - Nov 2009 (1 year)
o Handles data entry projects for a real estate client and at the same time handles email support for the various clients of the company. This is a home based job. o In charge for overall customer service issues (email support) for various Ebay UK stores as one of the clients of the company and also handles chat support for Capital Typing serving prospective and existing clients.
Chat Support RepresentativeOct 2007 - Jul 2008 (9 months)
o Handles chat support services for a publishing company based in North Carolina, USA.
Senior Customer Service RepresentativeDec 2006 - Mar 2007 (3 months)
o Taking inbound calls for an Internet Service Provider in the US. I was part of the senior representatives who have the privileged to offer services for customers who are trying to disconnect their account. I was on the retention team.
Technical Support RepresentativeDec 2005 - May 2006 (5 months)
o Taking inbound calls for an Internet Service Provider in the US. In charge of helping customers with internet connection and networking issues.
Call Center Agent / InterviewerAug 2003 - Mar 2005 (1 year)
o Conducts research studies to American households such as polls and market research through outbound calls.
Encoder (OJT)Mar 2003 - Jun 2003 (3 months)
In charge of making a database of the company's sketches and furniture drawings. In charge of storing the database in a compact disc to be sent to the base office in United States. Part of my On The Job training as pre-requisite to my course.
Computer Studies2001 - 2003 (2 years)
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