sherise123

WORK EXPERIENCE: 0707 – present CARE IDENTITY MANAGEMENT ANALYST / CUSTOMER CARE ANALYST: Sprint/Nextel, Overland Park, KS (FT) Act as a liaison between the business and technology resources. Manage self service & workflow. Assistant to the management of development and implementation of departmental and cross-functional teams. Assistant to the monitoring of projects. 11/06 – present LOCKBOX ASSOCIATE II: Marshall & Ilsley Corp., Overland Park, KS (PT) Use network computers/software to report and process transactions. Open and sort customer checks and other materials received by Lockbox. Insure all acceptable payees. Create deposits for each account. 01/07 – 07/07 ACCOUNTS RECEIVABLE CLERK: Saleaumua Inc, Lenexa KS (PT temporary) Analyze and resolve any customer inquiries. Make adjustments to customer accounts from third party sponsorship. Assist in the preparation of reports and analyses & in developing policies and procedures for A/R & Delinquent Accounts 04/04 - 04/06 PROOF OPERATOR I: UMB Bank, Kansas City, MO (FT) Process unqualified items received from other departments within UMB Bank. Ensure proper procedures are followed for out-of-state items & general ledger entries. Receive and prepare incoming documents from branches. Process credit & debit documents through a proof machine MICR encoding and endorsing. Locate/identify out of balance conditions. Write corrective documentation when necessary to balance. 7/01-4/04 REMITTANCE PROCESSOR II: Commerce Bank, Kansas City, MO (FT) Operate image enabled remittance processor to process customer payments. Balance daily summaries against bank deposit reports. Prepare daily deposit transit letter. Resolve routine processing problems. Prepare routine reports as required SKILLS: Typing - 70 wpm 10-key - 14,240 keystrokes/hr Internet-oriented (Advanced) MS Word (Advanced) MS Access (Beginner) MS Excel (Intermediate) MS Outlook (Intermediate) MS PowerPoint (Intermediate) Peachtree (Beginner) QuickBooks (Intermediate) TOAD (Beginner) PuTTy (Beginner