Hi there!
Looking for someone with ten years of customer support experience and a virtual assistant at the same time? :)
Consider me a jack of all trades, but I prefer to upskill when I get the chance!
Working in the customer service world, since 2011, I have developed the skills and talents that you need for your business, not only that, I have also enrolled in courses and trainings to acquire more knowledge and skills to become an all-in-one package!
My skills and experiences are:
- Fluent in English, both written and spoken
- 2 years Team Supervisor (Company: TechStyle Fashion Group)
- 2 years as technical support representative (Cisco Linksys networking devices)
- 4 years as chat and email support representative (fashion industry)
- Effectively handle critical and sensitive customer complaints
- Can work cross-geographically and cross-functionally
- Respond to online reviews (Yelp, Trustpilot, Consumer Affairs, Google, ResellerRatings, and SiteJabber)
- Can deliver quality results with less supervision
- Event Management
- Social Media Management
Supervisory skills
- Check the quality work of each team members
- Coach team members and get them to commit to more quality work
- Conflict resolution
- Demonstrate qualities like empathy, support, and concern to the team
- Team priority management or appropriate task delegation
Tools
- Asana
- Airtable
- Canva
- Shopify
- Slack
- Helpscout
- Zendesk
- Google Products (Sheets, Docs, Drive, Gsuite)
- Microsoft Office tool (Excel, Word, Powerpoint)
- Skype
- WhatsApp
- ActiveCampaign
I would appreciate the opportunity to meet with you to discuss how my qualifications will be beneficial to your company's success.
Hope to hear from you soon!
Best Regards,
Sherry