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EXPLORE
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$10 USD / Hour
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Romania (5:59 AM)
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Joined on July 12, 2009
$10 USD / Hour
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I am a dynamic person, and that's why I want to be part of a social collective, to occupy a job where to prove my personal communication and responsibility skills, getting involved in solving all requests and tasks required. I am a devoted person in performing tasks and carrying them to fruition. Desire to continue learning and improvement are the elements that characterize me.
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Experience
Business Support Specialist
Feb, 2012 - Present
•
14 years, 3 months
Hewlett-Packard
Feb, 2012 - Present
•
14 years, 3 months
Responsibilities: - Support operational teams by receiving, analyzing and solving the assigned operational issues. - Involve the IT Support teams for issues requiring an IT fix (simple or complex calls, including system bugs). - Act as escalation manager for Support Process escalations (IT ticket escalations). - On request, perform root cause and Pareto analysis on issues, trigger or run improvement projects, provide facts and metrics. - Business understanding and sense of Customer satisfaction, strong
Feb, 2012 - Present
•
14 years, 3 months
Computer Science Teacher
Sep, 2010 - Feb, 2011
•
5 months
College Vasile Adamachi
Sep, 2010 - Feb, 2011
•
5 months
Sep, 2010 - Feb, 2011
•
5 months
Math teacher
Sep, 2009 - Aug, 2010
•
11 months
School B. P. Hasdeu
Sep, 2009 - Aug, 2010
•
11 months
Sep, 2009 - Aug, 2010
•
11 months
Education
Universitatea 'Alexandru Ioan Cuza' din Iasi
2008 - 2010
•
2 years
Financial Maths Master
Romania
2008 - 2010
•
2 years
Universitatea 'Alexandru Ioan Cuza' din Iasi
2005 - 2008
•
3 years
Math and computer scince
Romania
2005 - 2008
•
3 years
Qualifications
Accounting
2008
Cielo, Win Mentor and Pioneer,
2008
Lean Six Sigma Quality Basics
2012
HP
2012
Successful Business Communication
2012
HP
2012
Certifications
F
Foundation vWorker Member
Verifications
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