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Inbound Customer Services from Philippines.
“It was nice working with you. Will employ her again.”Programmer108 há 4 anos
Recruitment Specialist/ Account SpecialistFeb 2010 - Dec 2012 (2 years)
Recruitment Specialist > Maintain an updated roster of participant placements and potential job opportunities. > Responsible for effective and fast recruitment processes both internally and externally. > Responsible for providing current recruitment knowledge and trends within the market overall and also for multinationals. > Active use of recruitment tools: job flow – hire system …. > Work closely with assigned business’ HRMs to deliver recruitment needs.
Customer ServiceJan 2009 - Jan 2010 (1 year)
> Respond promptly to customer inquiries > Handle various channels such as email, chat and voice > Handle and resolve customer complaints >Obtain and evaluate all relevant information to handle product and service inquiries >Provide pricing and delivery information >Perform customer verification > Process orders, forms, applications and requests > Organize workflow to meet customer time frames > Direct requests and unresolved issues to the designated resource > M
TelemarketerApr 2007 - Dec 2009 (2 years)
> Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations, > Conduct client or market surveys in order to obtain information about potential customers, > Explain products or services and prices, and answer questions from customers, > Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Customer ServiceJan 2005 - Mar 2006 (1 year)
> Handle Dish Network Account ( Cable Company in the US). > Attracts potential customers by answering product and service questions; suggesting information about other products and services. > Opens customer accounts by recording account information. > Maintains customer records by updating account information. > Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the prob
BS- International Relations2000 - 2004 (4 years)
US English Level 175%
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