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Inbound Customer Services from Philippines. ₹2400.00 INR
“It was nice working with you. Will employ her again.”
Programmer108há 4 anos
Experiência
Recruitment Specialist/ Account Specialist
Feb 2010 - Dec 2012 (2 years)Recruitment Specialist > Maintain an updated roster of participant placements and potential job opportunities. > Responsible for effective and fast recruitment processes both internally and externally. > Responsible for providing current recruitment knowledge and trends within the market overall and also for multinationals. > Active use of recruitment tools: job flow – hire system …. > Work closely with assigned business’ HRMs to deliver recruitment needs.
Customer Service
Jan 2009 - Jan 2010 (1 year)> Respond promptly to customer inquiries > Handle various channels such as email, chat and voice > Handle and resolve customer complaints >Obtain and evaluate all relevant information to handle product and service inquiries >Provide pricing and delivery information >Perform customer verification > Process orders, forms, applications and requests > Organize workflow to meet customer time frames > Direct requests and unresolved issues to the designated resource > M
Telemarketer
Apr 2007 - Dec 2009 (2 years)> Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations, > Conduct client or market surveys in order to obtain information about potential customers, > Explain products or services and prices, and answer questions from customers, > Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Customer Service
Jan 2005 - Mar 2006 (1 year)> Handle Dish Network Account ( Cable Company in the US). > Attracts potential customers by answering product and service questions; suggesting information about other products and services. > Opens customer accounts by recording account information. > Maintains customer records by updating account information. > Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the prob
Educação
BS- International Relations
2000 - 2004 (4 years)Certificações
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