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MINDSCAN SOFTWARE SOLUTIONS provides end-to-end business solutions that leverage technology. We provide solutions for a dynamic environment where business and technology strategies converge. Our approach focuses on new ways of business combining IT innovation and adoption while also leveraging an organization's current IT assets. We work with large global corporations and new generation technology companies - to build new products or services and to implement prudent business and technology strategies in today's dynamic digital environment. We use a low-risk Global Delivery Model (GDM) to accelerate schedules with a high degree of time and cost predictability. Mindscan's Vision: "To be a globally respected corporation that provides best-of-breed business solutions, leveraging technology, delivered by best-in-class people." Mindscan’s Mission Statement: "To achieve our objectives in an environment of fairness, honesty, and courtesy towards our clients, employees, vendors and society at large." The values that drive us: C-LIFE · Customer Delight: A commitment to surpassing our customer expectations. · Leadership by Example: A commitment to set standards in our business and transactions and be an exemplar for the industry and our own teams. · Integrity and Transparency: A commitment to be ethical, sincere and open in our dealings. · Fairness: A commitment to be objective and transaction-oriented, thereby earning trust and respect. · Pursuit of Excellence: A commitment to strive relentlessly, to constantly improve ourselves, our teams, our services and products so as to become the best. An Offshore Development Center (ODC) is essentially a dedicated intermix of specialized programming and engineering resources. The Offshore Development Center at Mindscan acts as a virtual extension of your development teams. With sustained infrastructure investments over the years, we have created a knowledge-networked work environment from where our employees provide high quality solutions to clients. These investments enhance employee productivity and reduce engagement risk for our clients.Our Offshore Development Center uses a multi-dimensional approach, planned to support growth and technology advancement, ensures that the solutions we architect for our clients are built in a most productive and effective manner. The Mindscan Offshore Development Center, with its pool of well designed infrastructure, highly trained resources, proven and time tested processes is a doubly beneficial outsourcing delivery model with a powerful value proposition for businesses looking at IT Outsourcing. Mindscan, the project management processes are aided by practices in line with the SEI CMM Level 5. These processes address every key aspect of a project across the project life cycle, including: · Project planning · Project monitoring, reporting procedure and review mechanisms · Project risk management · Configuration management · Change management · Issue escalation and resolution · Intra-engagement communication with client managers These processes are the glue that binds the Global Delivery Model (GDM) together. At the outset of every engagement, Mindscan’s robust project planning and estimation processes delineate all aspects of the project, including: · Project profile · Project processes related to life-cycle, change management, requirements trace ability, process tailoring, etc.. · Deliverables and effort estimates · Goals and milestones · Project tracking: tasks, issues, quality, client feedback, reviews, reporting, escalation · Defect estimates and defect prevention · Project team roles, skills, key personnel, training · Risks and mitigation plan Our project management and project quality processes are strengthened by the use of a variety of custom-built as well as third party tools, which help us manage the complexities of the Global Delivery Model (GDM). Experience Our professional team consists of highly skilled and experienced application developers and business analysts. We perform a complete analysis of your business requirements and offer realistic solutions that combine existing systems, custom software, and leading – edge technologies to achieve your goals. We are aware of rapid changes that software industry is undergoing, offering new functionality and new opportunities every other day to increase your productivity. We have focused our energies to keep up with this rapid pace of change and to assist you in taking advantage of new technology opportunities. We have expertise and skills for delivering complex, high-quality software systems on time, within budget, and of course, to the satisfaction of our clients. Our software development process focuses on development of enterprise-specific applications. We have collection of technically creative, qualified and experienced people who take great pride in their work. Our people have in depth understanding of the latest technologies and business processes employed in various businesses across a spectrum of industries. Using our expertise we know how to turn the concepts from vision into reality. We are confident that our team’s true dedication, Zeal and expertise will succeed us in achieving our mission. Our core business is Web Development, Software Development and E-Business Application Development, for business & Industries in India, USA, Canada, Europe, Gulf and other parts of the Globe. Project Level: Teams have a project management coordinator for each project, and specific knowledge management related goals within projects. Periodic project reviews cover project management as well. Account Level: Every Mindscan account has a knowledge management roadmap drawn out for it. Teams within accounts draw heavily on the Infosys Knowledge management systems. Knowledge sharing is strengthened by a range of methods such as orientation training programs, online discussion boards and collaborative environments within projects. Also, a number of presentations and seminars foster knowledge sharing within client- and Mindscan teams in an account. Organization Level: At Mindscan we host K-Shop, an organization-wide Knowledge Repository portal, on our intranet. An organization-wide knowledge sharing and management ethos has ensured that our teams have constant access to best practices and the collected learning from working with the India’s best organizations We go to great lengths to ensure that the IT services we deliver not only surpass your expectations, but ours too. Quality is a way of life for us, and covers all our processes, interfaces and outputs, in management, core and support process. It is the way we deliver long-term excellence, and ultimately, predictability of returns, through the Global Delivery Model (GDM). The quality systems at Mindscan match the best in the world. We benchmark ourselves against international quality standards, like ISO 9000, CMM and recently, the Malcolm Baldrige framework. In addition, we use world-class techniques like the Six Sigma Cross Functional Process Mapping (CFPM) methodologies to facilitate process improvement. However, Mindscan’s Quality is more than a mere adherence to these benchmarks, but a proactive quest for process improvement, beyond conventional limits. A number of quality tracking methodologies, tools, and processes are put in place to ensure superior quality products and service to Mindscan’s clients - in each engagement and also across engagements, at the relationship level. These quality tracking methodologies are discussed below, classified based on the client objectives addressed through specific quality programs, tools, and systems: The Capability Maturity Model (CMM) judges the maturity of an organization’s software processes and identifies key practices required to increase the maturity of these processes. The CMM paves an evolutionary improvement path from an ad hoc process to one that is mature and capable. The CMM includes practices for planning, engineering and managing software development and maintenance of the same. Having achieved the SEI Capability Maturity Model, Mindscan has gained immense business value and provided substantial benefits to clients in terms of accurate budgeting, increased productivity and the overall ability of the organization to meet our goals for cost, schedule, product functionality and quality. The focus on software and service quality is driven primarily through the disciplines and processes established to maintain an organization-wide Capability Maturity Model (CMM) Level 5 rating (the highest in the industry). CMM provides software organizations with guidance on how to gain control of their software processes. These are enabled by quantitative feedback from the process and proactively introducing innovative ideas and technologies across the organization to meet its business goals. At Level 5, the Capability Maturity Model focuses on preventing defects rather than removing them later to ensure better quality. The Capability Maturity Model is useful not only for software development, but also for examining evolutionary levels of organizations and describing the level of Value Based Management that an organization has realized or wants to aim for. The CMM framework works within Mindscan improving our ability to build superior quality software to defined client needs. A solution focus or an end-user focus to quality differs from software quality, because it takes a life-cycle view to quality. This shifts the focus to ensuring that the client needs are defined right. CMMI is the new version that will replace CMM in future. In our model, this extends our quality and process orientation from offshore development centers to onsite client-site teams and even to clients. Further, the CMMI approach integrating onsite operations with offshore is currently being rolling out across the enterprise. Client-facing Activities Illustrative Tools & Methodologies · AD/M Outsourcing · Package Implementation · Systems Integration · CMMI QSD (Revised QSD based on CMMI · Influx · Integrated Project Management CMMI strengthens many areas beyond CMM. Some of these are: · Life cycle processes · Decision making framework within engagement delivery · Risk management · Quantitative Project management · Defect & problem prevention (continuous improvement) The benefits of the CMMI model coupled with targeting specific improvement areas will bring improvement in individual project performance and collectively at account level performance. The CMMI model goes beyond the CMM framework - and the success of CMMI relies much more heavily on a customer's readiness to be a part of the quality program - and thereby yielding direct and tangible benefits to clients. Frameworks Client-facing Objectives Typical Client-facing Metrics CMM · Life-cycle quality · Requirements tracking · Requirements clarity · Defect Prevention · Reduction in scope change requests · Defects introduced in requirements · Business-outcome related metrics The quality culture at Mindscan is founded on well-evolved quality systems - the Quality Systems Documentation (QSD), Process Database and the Organizational Knowledge Database. The QSD is a comprehensive repository of all software life cycle and project management processes and methodologies. The Quality Department (QD) maintains and enhances this repository every quarter, based on experience gained from project implementations and benchmarking international practices. The QSD is available to all project personnel through the Intranet. It includes checklists, document templates and standards & guidelines for forms and coding. The use of quality processes through the lifecycle of a project, from conceptualization to closure. Detailed checklists, standards, templates and guidelines exist within the processes to bring in rigor and predictability into every aspect of project planning and execution. These processes and templates exist across various types of projects (reengineering, migration, maintenance, development, package implementation, etc) to typify every aspect of the project (requirements analysis, change/ configuration management, tailoring, defect or schedule estimation, etc). The Process Database consists of a project metrics database, process metrics database and a process-capability baseline. Project leaders use these to estimate effort, schedule tasks and predict defect levels during the project-planning phase. The process database is based on data from past projects and ensures that project plans are realistic. Further, project monitoring based on these metrics increases its effectiveness. All quality systems are available on the organization wide Intranet. Honed over several years, these systems have facilitated the creation of a process-oriented mind-set at Infosys. Mindscan’s ability to commit and consistently deliver superior software solutions, hinges on these quality systems. Outsourcing services focused on managing existing infrastructure and applications rely heavily on monitoring and exceeding service levels - from Mindscan to clients; and as well as from client's to their end-users. Hence, the focus on quality in such engagements or activities is on process improvements more than process quality. While CMM addresses some of the aspects of IT operations, the primary emphasis of CMM is software or product quality, or the software engineering process. Hence, Mindscan’s approach to quality tracking leverages best-of-breed methodologies and frameworks. Client-facing Activities Illustrative Tools & Methodologies · AD/M Outsourcing · Production Support · Infra. Managed Services · Service-level Monitoring tools and dashboards · Incident management knowledge-bases · Remote monitoring and management tools · The tools and methodologies work within Mindscan based on defined inputs from clients or client-facing employees; to deliver software solutions to defined quality goals, summarized in the table below. Frameworks Client-facing Objectives Typical Client-facing Metrics · Six Sigma · CMM · ITIL · ISO 9001 · Process improvement · Performance predictability · Problem management · Productivity improvement · System / Resource Availability · Incident frequency / Criticality · Problem Response / Resolution times · TCO Reduction The quality of outsourcing services depends largely on the effectiveness of Mindscan’s resourcing model. Realizing the importance of this, Mindscan has invested and continues to invest heavily in using a process and continuous improvement approach to resource management. This begins from advance planning for resource needs in line with business growth, to ongoing management of people and their skills and competencies. Mindscan has piloted the P-CMM (People-CMM) framework in addition to the aspects of the Malcolm Baldrige framework for human resource management. Client-facing Activities Illustrative Tools & Methodologies · All Services · Role-based organization · Skills Management & Integrated Learning Process · Performance Management Process · Integrated Overseas Mobility Process · Operations Planning Process Adopting a process and continuous improvement approach allows Mindscan to make client-facing commitments such as rapid ramp-up and ramp-down; as well as enhance client-satisfaction through the effectiveness of people working on each client engagement. While resource management remains a largely internal process, the adoption of "quality tracking methodologies" including six-sigma continuous improvement processes (e.g., for overseas mobility) is critical to Infosys' ability to meet client-facing goals on resourcing speed, quality, and effectiveness. Frameworks Client-facing Objectives Typical Client-facing Metrics · P-CMM · Six Sigma · Baldrige · ISO 9001 · Time-to-market · Staffing efficiency · Staffing effectiveness · Ramp-up / Ramp-down goals · Incident frequency / Criticality · Key staff performance reviews Our Business continuity plans have a comprehensive focus on infrastructure and security redundancies: Infrastructure Focus · Well-defined Business Continuity and Disaster Recovery Plans at organization and client level · Global de-risked development centers · State-of-the-art fail safe network connectivity with multiple fall-back options · Interoperability to ensure seamless relocation · Locations far away from potentially conflict-ridden zones · Fully equipped Offsite Disaster Recovery Facility in Mauritius Security Focus · Stringent physical security and network security · Secure Human Resources practices · Regular external audits to ensure compliance and cover blind spots Confidentiality and Privacy Focus · Access restrictions and controls for all Information Assets · Context-dependent security measures including physical isolation of projects, if needed · Legal agreements with employees to ensure compliance · Agreements under relevant jurisdiction for the client People Focus · Built-in redundancies for key personnel · Back-up of project artifacts and experiential repositories Our recent Web & E-Commerce Sites 1. [login to view URL] 2. [login to view URL] 3. [login to view URL] 4. [login to view URL] 5. [login to view URL] 6. [login to view URL] 7. [login to view URL] 8. [login to view URL] 9. [login to view URL] 10. [login to view URL] 11. [login to view URL] 12. [login to view URL] 13. [login to view URL] 14. [login to view URL] 15. [login to view URL] 16. [login to view URL] 17. [login to view URL] 18. [login to view URL] 19. [login to view URL] 20. [login to view URL] 21. [login to view URL] 22. [login to view URL] 23. [login to view URL] 24. [login to view URL] 25. [login to view URL] 26. [login to view URL] 27. [login to view URL] 28. [login to view URL] 29. [login to view URL] 30. [login to view URL] 31. [login to view URL] 32. [login to view URL] 33. [login to view URL] 34. [login to view URL] 35. [login to view URL] 36. [login to view URL] Our recent customised software packages & applications 1. MS2ERP (an ERP Package) 2. MS2MRP (an MRP Package) 3. e-Bill (an Inventory cum Accounting Package) 4. Production Planning & Budgeting 5. Retailer Management 6. Supply Chain Management 7. Inventory Management 8. Invoicing System 9. Driving School 10. Online Consignment Tracking Our commercial software packages & applications 1. MS2-Accounting 2. MS2-HRM 3. MS2-eBill 4. MS2-Telecalling 5. MS2-InSoft 6. MS2-ColorLabApp 7. MS2-School Management 8. MS2-MarriageBureau 9. MS2-Courier 10. MS2-Hospital Management 11. MS2-Ashram 12. MLM Package 13. MS2-DSA 14. MS2-Addresscan OUR CLIENT LIST [login to view URL] Company Name City Country Industry Contact No. 1 Publications Division, I&B Ministry New Delhi India Publication 2 DLF Group Gurgaon India Construction 3 Filex Systems Private Limited, SOLO New Delhi India Stationery 4 Jaipur Golden Transport Co. Ltd. New Delhi India Transport 5 The Flying Road Company (Regd.) Ghaziabad India Transport 6 Pankaj Cargo New Delhi India Transport 7 Manesar Club, IMT Manesar Gurgaon India Tourism 8 India Inbound Tours New Delhi India Tourism 9 Butterflies New Delhi India NGO 10 Manavadhikar Samajik Manch New Delhi India NGO 11 Action For Food Production New Delhi India NGO 12 Children’s Development Bank New Delhi India NGO 13 Shafa New Delhi India NGO 14 Macro Accounting & Management Services New Delhi India Accounting 15 Financial Management Service Foundation Noida India NGO 16 Avante Global Services New Delhi India Importer 17 Wilson Engineering Company New Delhi India Production 18 Aggarwal Engineering Co. (P) Ltd. New Delhi India Production 19 IBIZ Consulting Services Singapore Singapore Production 20 Vardhman Engineering Industries New Delhi India Production 21 Saraswati Business Pvt. Limited New Delhi India Production 22 Ashoka Cards New Delhi India Production 23 Aryans Music Rock Group New Delhi India Music 24 Vikas Public School New Delhi India School 25 Trimax International New Delhi India Education 26 Shokeenda New Delhi India H/W Institute 27 Kuber Hospital New Delhi India Health 28 O2Diagnostics Rochtek Germany Health 29 VSURG New Delhi India Health 30 Euro Power Systems New Delhi India Electronics 31 Soflab Systems Pvt. Ltd. New Delhi India Computer 32 Games & Toys India New Delhi India Retailer 33 Toronto International Film Festival Toronto Canada Film 34 Mohan’s Leela New Delhi India Banquet Hall 35 Invitation New Delhi India Banquet Hall