Citiank Mortgage Loan Processor
Since Sep'04 - June'09 - Citigroup - Credit Officer Job Profile - Managed a credit team for a process of Underwriting, evaluating income documents, credit & risk analysis, credit approval, closing on mortgage documents and customer retention. The Key Result Areas 1. Handling all aspects of underwriting mortgage loans. 2. Deep check and evaluating income & other mortgage related documents. 3. Handling post approval activities such as documentation; account opening etc. 4. Evaluating, reporting & recommending on the adequacy and effectiveness of risk management. 5. Building and maintaining healthy business relationship with HNI & Corporate Clients. Ensuring customer satisfaction matrices by achieving service quality.
Business Oriented ? Professional ? Experienced ? Assured Quality with Integrity Objectives: To virtually provide high standard, quality and timely support at reduced cost across the Globe to all the successful and extremely busy organizations. Goals: To become most reliable freelance professional by transmitting my enthusiasm, creativity & experience into a position, where I continue to provide the strategic/ tactical leadership critical to retaining valued customers of an organization. Experience: Six years experience in Business Outsourcing Industry (USA clients) providing customer support and contributing to overall development of my employer. o Dell Certified System Engineer: Specialized in desktop and laptop technical support by phone, remote access; email and chat support. o EarthLink Internet Services (USA) - Technical Support and Subject Matter Expert. o TransUnion credit bureau (USA) - Senior Customer Service Executive. o Citi Home Equity (USA) - Mortgage underwriter and processor. CAREER BRIEF o Technical support, Remote access, Customer Service, Email & Chat support. o Customer/Client retention and Business development. o Attending Customers grievances. STRENGTHS o Excellent organizing & leadership skills o Ability to solve problems and make decisions o Positive thinking & self esteem o Comfortable working under stress and crisis situation I see myself bringing people from different walks of life together and sharing best practices. It's all about enhancing our proposition to customers, and I hope I can add value with my knowledge, experience and helping the business to achieve its goal.