Surender P.

Surender Panthri SKILLS • MS Office Suite, MS Visio, MS SharePoint, MS Virtual Source Safe • Camtasia Studio, WebEx, SnagIt, Adobe Captivate, and Articulate EDUCATION 1998-2000 University of Pune Master of Communication Studies Specialization: Media Research 1993-1997 University of Delhi B.A. (Honours), English CAREER SUMMARY June 2011 to date Manager Business Development (Proposals), VFS Global Services Profile: • Responsible for management of bids submitted to Government agencies • Analysis of technical requirements and functional specification (RFP/RFI) • Developing proposals based on inputs from the Operations and other teams • Quality assurance to ensure accuracy of information and adherence to company standards May 2008 to June 2011 Technical Writer, BNY Mellon I.O. (India) Pvt. Ltd., Pune Profile: Creating Enterprise Application Training, Process Training and Standard Operating Procedures • Needs, Audience and Content Analysis • Project Planning: requirements analysis, identifying stakeholders, scheduling, setting up project and issue logs, reporting progress status and manage escalation, establish scope and methodology for review and sign-off cycle, obtain sign-off • Supporting L&D activities for business transition and creating e-learning solutions: conversions, process simulations, WBTs and CBTs • Creating Technical Documents: Standard Operating Procedures, system manuals, user guides, and help files • Creating business process and system data flow diagrams October 2007 – May 2008 Lead Content Developer, Tata Interactive Systems, Mumbai Profile: • Lead a team of content developers for completing a major e-learning project for one of the largest players in US telecom industry • Content and audience analysis • Instructional design: design module templates comprising text, layout, graphics, and animations • Creating parsing and micro design documents • Review of modules completed by content developers • Working with graphics and systems teams to create graphics and other interactive elements • Perform usability testing • Supervision of production activities to ensure that the modules delivered to the client are free of errors and meet the standards specified in the SLA Dec 2003 – May 2006 Corporate Communication Officer, N.H.P.C. Ltd., Kolkata A Govt. of India Enterprise involved in Hydro Power development. Domain: Public Sector/Power Profile: • Managing media relations on behalf of six hydroelectric projects under the regional office, Kolkata • Writing and distributing press releases • Work with vendors to create designs for all internal publications and communication collaterals • Working with advertising agencies for producing advertisements and collaterals • Writing advertorials for external publications, and feature stories for in-house journal • Writing white papers on technical subjects based on hydroelectric engineering • Writing speeches for senior management • Preparing business and training presentations • Organizing events Jun 2003 – Dec 2003 Assistant Editor L.B. Associates., Noida A Noida based contract publishing house Profile: • Writing features, interviews, and stories on current and business affairs • Editing and copy writing • Creating design and layouts with the graphics team • Editorial co-ordination for publication of quarterly magazine ‘Diplomatist’ and other souvenir publications • Liaising with subject matter experts to source articles Jun 2000 – Jun 2003 Free Lance Writer Profile: • Copy Writer, Archies Greeting Cards, New Delhi • Translator, VPS Multimedia • Production Coordinator & Dialogue Writer, Nimbus Communications • Dialogue Writer, Cinevista Television • Dialogue Writer, Shobhna Desai Productions • Script Writer, Balaji Telefilms • Content Developer & Script Writer, Zee Interactive Learning System