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Ingressou em janeiro 25, 2011
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Sushant G.

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## BIO Aiming towards career enrichment in IT consultancy with a reputed organization. PROFESSIONAL ABRIDGEMENT ? Adept in analyzing information system needs, evaluating end-user requirements and custom designing solutions, and troubleshooting any problems in the process. ? Acquired wide exposure in handling matters related to installing software, diagnosing computer related malfunctions, troubleshooting & maintenance of the entire system. ? Determined to meet expectations and willing to perform effectively and efficiently. ? Winning in communicating with populace at each level and with the other departments as required to best serve the client. ? Excellent ability to efficiently and effectively convey presentations to large and small groups. AREAS OF EXPERTISE TECHNICAL Specializations: Active Directory: Installation of Active Directory, Repairing Active Directory Databases, Creating users and Groups, applying Group Policies, Managing membership of users, FSMO roles. ? Installation, configuration & maintenance of Active Directory. ? User Profiles. ? Group Policies. ? Common DNS issues pertaining to Active Directory. ? Trusts between Windows 2000 / Windows 2003. ? Active Directory & File Replication service. ? Disaster Recovery for Domain Controllers. ? Security. ? Migration from Windows SBS 2000 to Windows 2003/2008,SBS 2008 Domain. Debugging • Troubleshooting Server hang and Crash Issues. • Issues related to blue screens and bug checks. • Applications Crash and hang on server and Client machines. • Troubleshooting issues related to Windows core components (Services, WMI, COM, DCOM, MSI). • Dump analyses to resolve Application and Machine related issues. • Performance Monitor Logs Analysis. • Troubleshooting Applications compatibility issues. • Tweaking Applications to work properly on Vista machines. Disaster Recovery • Recovering from System Crashes. • Random Reboots. • Hard Disk failures, Backups Deployment • Deploying Client Operating Systems using WDS and Application Deployment using Group Policy. • Making Customized operating System Images with preinstalled Applications to fit your environment needs. • Patch and Update Installation Using WSUS and SMS Servers. Terminal Services • Installation, Administration, maintenance and troubleshooting of Windows Server 2003 and 2008 Terminal Services and Citrix Meta-frame and Presentation Server. • Configuring Network Load balancing, Session Broker Servers and Terminal server Clusters. • Configuring Remote Apps, Web Apps, Terminal Services Gateways and Terminal Services Web interface. • Advanced Troubleshooting for issues related to TS, Printer and resource redirection, Terminal Server Licensing issues. Windows Printing • Configuring and maintaining Windows Print Services. • Deployment of Print servers and Print Server clusters. • Mapping Print Queues and Publishing Printers in Active Directory. • Upgrading and Installing Printer Drivers. • Troubleshooting Spooler crash and hang issues. • Terminal Service Printing and Printer redirection. Networking: • Creating and managing zones in DNS, • Setting up forwarders, • Managing Network Card configuration(Single NIC and Dual NIC) • Managing DHCP server • Troubleshooting VPN issues. • RRAS configuration from VPN Jan'11 till now Zenith Infotech as an IT Manager Planning IT strategies, analyzing and implementing those strategies in the right time and right manner. Planning and sharing the views on 'How to reduce the IT heads and give the best plan to be an incompetent in reducing IT costs' following the ITIL rules. OCCUPATIONAL CONTOUR Aug’09- Dec’10 Agnosco IT Services Director (IT Strategy/Technical Support) Agnosco IT Services is one of India’s foremost IT infrastructure providers with a dedicated focus on Small and Medium Enterprises. Agnosco specializes in setting up and supporting the IT Infrastructure of clients in industries such as BPO, Educational Institutions, Hospitals and Clinics, Hospitality, Manufacturing, Retail, Weather Forecasting, Telecom, Agriculture etc. Agnosco provides efficient and prompt IT solutions and support that is high on performance and low on cost and are primarily targeted for small and medium-size enterprise. Agnosco works with a vision of becoming the most committed and sought after Service Providers. Team Agnosco is united in their commitment of providing excellence in IT Solutions & Services and continually strives to help you improve your Business Performance and Productivity. Job Profile ? At the Operation’s Front headed the technical team for IT Strategy and Technical Support. ? Responsible for the installation and configuration of the Company’s own network infrastructure. ? Analyze IT requirements within companies and give independent and objective advice on the use of IT. ? Provide specialist support and back-up to professionals within client companies. ? Advice on strategic planning and operational efficiency Design, develop and test new systems. ? Train staff in new systems. Sep’06- Aug’09 Microsoft Enterprise Platform Support Escalation Engineer On payrolls of Convergys India Services Pvt. Ltd. Convergys Corporation (NYSE: CVG), a member of the S&P 500 and a Fortune Most Admired Company, is a global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. The company is involved in serving top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. It also provides integrated, outsourced, human resource services to leading companies across a broad range of industries. Convergys' India contact center provides technical help desk services along with customer support programs for Fortune 1000 companies in the financial services, communications, and consumer products fields. Job Profile ? Worked at Tier-2 and handled cases escalated from the Tier-1 . ? Troubleshooting and providing support for Microsoft server family of 2000/2003/2008 server environments. ? Conducted triages to Tier one Support Professionals. ? Successfully provided technical support to Microsoft Gold/Certified Partners using Microsoft Server 2008/2003/2000 including: o Active Directory: Installation of active directory, managing profiles, replication issues, Operational roles. o Terminal Services: Configuration, Scaling, TSWEB, TS Gateway, Tweaking. o WMI: Troubleshooting, Architectural details. o MSI packages: Installation issues, Software deployment, packaging. o Core Server system performance: Hang/Crash/ Bug checks, degradation. o System/Application debugging: Windbg, Dr Watson, ## Area of Expertise Active Directory DNS PKI DHCP Exchange 2003 Exchange 2007 Virtualization - Hyper-V and VMware Windows Networking Backup and Disaster Recovery - Symantec Backupexec, NTBACKUP, ShadowProtect BDR server, Veritas Disks and RAIDs ( all types ) System Monitoring and Performance with various Managed Services tools Memory Dump analysis Terminal Services Print Services Clustering

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