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EXPLORE
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$10 USD / Hour
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Bulgaria (2:27 PM)
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Joined on August 1, 2010
$10 USD / Hour
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With over 8 years of experience at MailGate, I specialised in providing expert technical support for Email Security appliances, authoring knowledge base articles, and enhancing customer satisfaction. My work consistently focused on troubleshooting complex technical issues and collaborating with R&D teams to develop effective solutions. Proficient in setting up test environments using VMware, Azure, and AWS, I contributed to robust testing processes and secure configurations, including AD/DNS/LDAP/Mail relays and TLS encryption. My mission is to deliver reliable technical support while optimising tools and processes to meet organisational goals.
No reviews to see here!
Experience
Senior Technical Support
Jan, 2023 - Aug, 2025
•
2 years, 7 months
MailGate
Jan, 2023 - Aug, 2025
•
2 years, 7 months
Provided senior technical support for Email Security appliances, enhancing customer satisfaction and retention. Authored comprehensive knowledge base articles to streamline troubleshooting processes and improve team efficiency. Collaborated closely with the R&D team to address complex issues and implement effective workarounds. Set up and configured test environments in VMware, Azure, and AWS. Set up AD/DNS/LDAP/Mail relays for testing purposes. Set up NFS/CIFS and Azure blobs.
Pleven, Bulgaria
Jan, 2023 - Aug, 2025
•
2 years, 7 months
Customer Technical Support II
Mar, 2017 - Jan, 2023
•
5 years, 10 months
Axway
Mar, 2017 - Jan, 2023
•
5 years, 10 months
Delivered advanced support for Email Security appliances in a remote, customer-facing environment. Built and maintained test environments to reproduce customer issues and validate fixes. Configured AD, DNS, LDAP, and Mail relays for troubleshooting and deployment scenarios. Implemented TLS encryption, certificates, and storage (Azure / NFS /CIFS) to ensure data security and compliance. Authored knowledge base articles to streamline troubleshooting for both customers and internal teams.
Sofia, Bulgaria
Mar, 2017 - Jan, 2023
•
5 years, 10 months
Business Consultant Support Engineer
Apr, 2013 - Feb, 2017
•
3 years, 10 months
Tek-Experts
Apr, 2013 - Feb, 2017
•
3 years, 10 months
Provided 1st and 2nd line support for enterprise customers using HP DataProtector. Acted as primary contact for international customers, ensuring accurate issue tracking. Reproduced customer issues in test environments to confirm root causes and validate fixes. Supported both partner-level and premier clients, balancing high-volume frontline support with deep technical troubleshooting. Consistently delivered remote collaboration across distributed teams to resolve high-priority escalations.
Sofia, Bulgaria
Apr, 2013 - Feb, 2017
•
3 years, 10 months
Education
High School
2003 - 2008
•
5 years
Bulgaria
2003 - 2008
•
5 years
Verifications
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